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Zales

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3.2 Google Review

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Plano, Texas, 75075, United States

(972) 423-8225 www.zales.com/?cid=YEXT

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Refresh Reviews 3.2

Cody Fraley

Dec 16, 2017

This place has failed me once again. I went in today to get a new necklace for my wife for Christmas and it turned into my biggest regret of the day. On a $30 necklace, they hard sell you to buy their $30 lifetime warranty. I politely said no 2 times, before getting stern on the 3rd time. The mood immediately changed and I did not even get a thank you for my purchase. The only reason I am considering going back is to return it. I have spent a couple thousand dollars at Zales in the past, and I get an attitude when I refuse an extended warranty. To make it better, it was from the store Assistant Manager. Avoid this place at all costs. It's a shame that Christmas shopping has to turn into this. Should have gone to the competition instead.

Justyn Zuniga

Oct 17, 2017

Every time I visit this Zales, I am treated by a friendly staff, and a good selection to choose from. I have never had any issues visiting this Zales. I usually go during off hours so I have never encountered a massive line or crowd at this location.

Brenda Grubb

Mar 27, 2017

This has to be the most knowledgeable and friendliest staff in Plano. I was just shopping for a ring. I didn't take into consideration that my jewelry may need to have maintenance. I feel like I am now a more educated buyer when it comes to buying and keeping my investment as new as the day I bought it. Thank you Collin creek staff.

Christina Malone

Jun 3, 2017

I am still waiting on my ring. I have checked the tracking number and it wa delivered three days ago. I called two days ago and they said hey still haven't received my ring. A ring which took two weeks to order. I started this process the second week in May. I am very frustrated and will not do business with zales every again.

Tonhito Machito

Apr 9, 2017

I can't believe...this people open the store right at 12 pm and the competition right across opens at 12 pm as well, but they open the doors like 10 minutes before and take advantage of customers who are waiting outside....MANAGEMENT

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