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Hermès

Hermès

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4.7 Google Review
21 Highland Park Village, Dallas, Texas, 75205, United States
(214) 528-0197 www.hermes.com
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Google Reviews

Refresh Reviews 4.7


Apr 5, 2018
I was looking for a Lindy bag for my birthday in February. The bag was out of stock, so I pre ordered it and needed to pick up after few days. On that day, I was very happy and excited. I did my makeup and dressed nice to welcome my new bag . However, when I went to the store, no one saw me. The sales who make an appointment with me was not in the store. I walked upstairs and downstairs several times. No one came to ask me if I need a help. After few minutes, I took the initiative to find a sales to tell him I am here for pick up. He told me go downstairs and wait. After a while, another sales took out a box and gave to me directly. I asked if he can open the package and check it. He said:" you don't know what your bag looks like?!" I said:" I just want to make sure the color and style is correct. " He reluctantly opened it and showed me quickly . In the moment, my good mood was completely destroyed. I think Hermes' service should be proportional to its brand price. For normal people, Hermès is a very precious thing. Every customer who goes to the store should be respected. When I went to Hermès store in Denver, an assistant introduced me many bags patiently so that's why I decided to buy Lindy. The store did not have the color I want on that time, so I had to come back and buy it in Dallas. Now I fell I should order it in Denver store rather than Highland park store.

Jan 27, 2018
Gorgeous shop with highest quality items and amazing customer service.

Jun 29, 2017
Quietly elegant atmosphere in which to browse for the most elegant of artistic wearables that will instantly set you apart as an afficionada of distinctive taste.

Oct 27, 2017
It s a beautiful place with wonderful purses, shoes.

Jan 13, 2018
Beautiful atmosphere with a friendly and courteous staff!

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm Today
Wed:10 am - 6 pm
Thu:10 am - 6 pm
Fri:10 am - 6 pm
Sat:10 am - 6 pm