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Fossil Outlet Store

Fossil Outlet Store

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1.0 Google Review
820 W Stacy Rd, Allen, Texas, 75013, United States
(972) 698-4095 www.fossil.com/us/en.html
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Nov 25, 2017
I had purchased watch from here. I was not provided any invoice for the same, either physical copy or email. Mr.Travis from this outlet had ensured that he will be sending mail within two working days but its almost a week now.Transaction Date: 17th November Transaction Amount: USD 106.06

Dec 16, 2017
On December 10th I was gifted a Gen2 smart watch. I was so excited but when I opened the box there was a defect, the sealent around the watchface was coming off. So I took it back to be replaced. I had both the receipt and a gift receipt. Now let me tell you that I use to work for this company and I know it wasn't the sales persons fault, things happen. I didn't go in there with an attitude. I wasn't trying to get a refund, I just wanted a working watch. The young man who "helped" me was awful. At first he told me that it was a cosmetic issue and the warranty didn't cover it. Then he told me that he could see scratches on the watch and I must of hit it causing the sealant come out. I told him this was bought on the 8th and it was only the 13th. I told him I only wore it one day and noticed the issue. He said you can tell it's been worn because of the band. That seems like a concern for the product wasting so quick don't you think? He didn't want to do anything until I told him I use to work for fossils corporate and I know that this is a manufacture malfunction. That's when he decided to replace it. He replaced it with a used watch that was returned for not charging. I couldn't believe this kind of customer service. I couldn't believe that a company I use to work for and knew customer service was a major key for them would have an employee like this. I went to the fossil at North Park in Dallas and they did an amazing job fixing this locations problem. I will be writing Kosta a hand written letter and letting him know about this. I wish I knew the guys name, he was White, slim, colored eyes.. blue o believe. Brown hair comes over to the right from facing him. About 5'6.. 5'7.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Open Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:11 am - 6 pm