Zales Outlet - Jewellery - San Antonio, TX - VerView
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Zales Outlet

Zales Outlet

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2.5 Google Review
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11631 Bandera Rd, San Antonio, Texas, 78250, United States
(210) 509-8766 www.zales.com/Outlet?cid=YEXT
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Google Reviews

Refresh Reviews 2.5
Apr 3, 2018
I went in late February to purchase my fiance's wedding band. They had plenty of styles to choose from, & the manager & assistant helped me find the right piece by offering their knowledge on everything. Great experience!
Apr 3, 2018
Came in to look for an engagement ring and the manager was very helpful. She took the time to help me find a ring my fiancé loved. Never felt rushed or pressured.
Apr 3, 2018
Switched to this location from a different mall because the two female employees who have helped me purchase the right jewelry for me are knowledgeable & so nice. I've gone three times in the last 6 months & my experience has been great, definitely made this my go-to location for my jewelry needs!
Nov 1, 2017
This is the worst Zales experience that I have had so far!!!! They ruined my husbands wedding band not once but twice! He had a white gold wedding band with a brushed finish on it, we went to go get it sized and the woman did everything on the computer and said we should get it back within 15 business days. The first time they did not call us to tell me it was ready, I had to call to find out it had arrived at the store and when we went to pick it up they had completely removed the brush finish from it and it looked like a plain white gold band. When we looked at it I told them this was not the same ring and the lady told me that everything was right. I told her I am the one who picked out my husbands band and know that this is not the same ring, his had a matte brush finish to it. I showed both associates what the ring looked like with a picture of our rings from our wedding and they told me that the ring in the photo was tungsten, I went and thankfully they had the same ring still in the store and I told her that it was that exact ring. They look at the skew numbers and low and behold it was the same ring a white gold band NOT tungsten. So they do their paperwork and send it back to the place to get it fixed. Again 2-3 weeks pass by and I have not received any call, I call them and my ring is there and again no one called me! We go there and again the ring was still wrong, they only added the brush to the middle of the ring not the ends....I am at my witts end with this store. They have horrible customer service and had to re order me a brand new ring, loosing the original band that had amazing memories from my wedding. DO NOT GO TO THIS STORE!!
Dec 24, 2017
My husband & I purchased my engagement ring and both of our wedding bands from this location over 8 years ago. We’ve had nothing but issues with my engagement ring since I first got it. Diamonds are CONSTANTLY falling out (2-3 times a year)6, and every time we take it in to get fixed, I’m without my ring for 6 weeks. We’ve spoken to the manager, Beatrice, several times over the years and one time she actually told my husband “if you have your wife wear her ring less often, the diamonds won’t fall out as often.” EXCUSE ME!?!? Isn’t the point of your ring to be able to wear it for the REST OF YOUR LIFE? And OF COURSE their “go to” for a solution is to upgrade and purchase another ring... but #1 I love my engagement ring, even with all the issues I’ve had with it. It’s special and I don’t really want a replacement. #2 I hate that their solution is to “come spend more money” at their business, especially when they’ve never been particularly good to us. So our only option is to deal w/it and endure, not for Zales Outlet to offer a better solution for the thousands of dollars we spent on our original purchase. DONT spend your money here, go somewhere like Americus or a more reputable jeweler who offers better quality jewelry and service and management!

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