Zales Outlet

This was my first (and last) time visiting a Zales. I realize that they close at 9 P.M. So I wasn't expecting an exceptionally warm welcome when we walked in at 8:30 P.M., but the 2 girls working were so cold and rude that it blew my mind. Enough that I'm here wasting my time writing this review so that other people don't waste their time at this place. Newsflash: If you don't want customers in the store at 8:30pm, then the store should close at 8:30pm. Not 9pm. We even avoided touching any of the glass so that we didn't leave fingerprints (even though all the glass was covered in fingerprints). They barely muttered a hello & neither woman offered to help us with anything. I had to ask for the ring sizer as she was walking away from me to try and avoid helping us so I could see what ring size my fiance wears. And she reluctantly came back and then got up in the middle of us looking at rings and walked off AGAIN. No offer to let him try anything on or any input whatsoever. It was THE worst customer service experience I have ever had at any ring store. A million times worse than the jewelry stores at La Cantera & yes, even a million times worse than Macy's when we were looking for xmas earrings for me. (For reference, one worker was a young petite girl with brown hair & a pixie cut, and the other lady was a middle aged women with medium length black hair). Women get all the fun getting doted on while trying on rings and we had been to look at rings for me so often. So I wanted to take my fiance to look so that he could have some attention & see what kind of style of ring he liked the best. We usually go to the stores at La Cantera shopping center & they are always so helpful and we got my engagement ring there and it has always been a blast. But bc of our work schedules we made the mistake of going somewhere near our home. Zales was on our way to Lowes, so we figured why not! Well, we found out why not pretty quick. I cannot believe the poor level of service I received here. It was worse than even Walmart. These girls need to find a new job that does not involve interacting with customers.

I have had the best service at this location. The associate showed me identifying marks on my main diamond before sending off for repairs. She also checked the other stones and determined some were loose.

Very helpful staff. Needed repairs to a ring I'd bought at a different Zales years earlier, and they took the time to track down the warranty information even though I assumed it was out of warranty. I will return for future jewelry purchases.

Always very nice everytime my husband and I have visited!

This place deserves a zero. One of the associates gave me the hardest time turning in my rings to get cleaned. I told her I wanted to send my rings in for the treatment and she said I didnt have the warranty for one of my rings and should be happy since the warranty was on the most expensive ring. She was so lazy and didn't want to check the system and was adament I needed a piece of paper stating I had the warranty. I asked her just to check in the system for me to see if it was there and what do you know it was! I usually take my rings to Gordon's but had to come here since Gordon's closed down. Just my luck