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Jan 9, 2018
Horrible customer service, I got a Pandora ring I wanted for Christmas which is also my first purchase from there my husband bought it for me and at this time the only size they had was a 5 i wear a size 6 so after Christmas I went to exchange the ring, they still did not have the ring in my size so I asked they lady if they could order the ring in my size, she said "no what i could do is give you the money back on a gift card and you could purchase the ring online". I said "no thank you I'll just check back or get a full refund," and she said that's fine you'll just need the original receipt, ok so I came back with the ring and the original receipt for a full refund (now this is my second trip to the store) she said do u have the card it was purchased with? Well no it was a gift from someone I don't have their card but it was debt, I've never had a problem with getting cash back anywhere if it was purchased with a debt card and I have the original receipts, "she said im sorry we cant refund it unless you have the card it was purchased with!" I just feel like they don't want to do a refund!! I was going to just purchase another ring but they pissed me off so much with horrible customer service now I'm going back for a third time today with my husband's card for the full refund!! I will never purchase from here again!!!

Apr 22, 2018
Went in trying to get a gift for my girlfriend. Walked around for about 10 minutes before I got fed up and left since I wasn’t acknowledged by any staff members. Not one word was spoken to me. Horrible service.

Jan 9, 2018
Excuse my French but the customer service sucked ass!!! The women working there were rude and unprofessional. They both were talking to each other and not paying attention to the rest of the customers. They were too busy talking about personal things so instead I took my business to Jared’s across the street.

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