Kay Jewelers

I would’ve rated this location a 1 star but corporate stepped in and made it an almost 5. I had an issue with them taking a long time to fix my earrings then they wouldn’t answer the phone I tried calling for a week. I filled out a survey and spoke about how displeased I was and corporate office called me back and helped me so fast that my head spun. I’ve never experienced this kind of customer service fro a corporate office and I must say I was impressed. I almost gave them a 5 but the lady that I picked up my earrings from after corporate called me that they were ready for pick up was not very polite. I told her I was there for pick up and she asked me for a yellow slip and I gave her my drivers license as the gentlemen that sent off my earrings for the second time didn’t give me one. I explained that it’s been a long ordeal and she finally gave me the earrings but little did she know that I had already spoke to a lady at corporate that told me she would send a gift card for my inconvenience. So she took the gift card off the earrings and gave me the earrings and my license back and said here you go you are set. I said no I’m not I think you have my gift card. She looked shocked that I knew about it and said there isn’t one. I said yes there was I saw it in top of my earring bag. Then she said oh yes sorry here it is. I told her that I felt like she was trying to withhold it from me because of the way the gift card situation was handled. Anywho, I got my earrings and they are good. This location has definitely went down in customer service since I opened my account there when I was 18 yrs old.. I’m 33 now. Hopefully the manager of the store will start to take pride in her position and whip her employees into shape soon.

Kay's is awesome! I have been going there awhile now and bought almost every time of being there, I've earrings and and other pieces of jewelry and and just recently bought my fiancee's engagement and wedding ring set from there she really pleased. Awesome staff awsome pieces of jewelry and i feel comfortable dealing with that company. I will continue to shop with Kay's when I need jewelry. Thanks Kay's!

Ms. Valerie is the best saleswoman I have ever encountered! I told her my budget and she got me more than what I thought I would ever get for my wife, exactly on the money. She took the time to explain everything to me clearly. She is a very nice person and if you go here, definitely ask for her. I will be returning for future purchases. Thank you ms. Valerie!

I was in the store Saturday April 7 , 2018. The lady was helpful . However, I was disgusted over her taking the merchandise ( big diamond studs) out of her ears and putting (she wore them all day) them back into the display unclean!! RIGHT IN FRONT OF US! At that point I just wanted out. Deer brook mall in Humble,Tx .

I would love to thank the repair department for messing up my promise ring not only once but twice! Also, for the horrible service that my fiance and I received at the store while trying to get it repaired. The store manager was like well we will give you $ 25.00 gift card as an apology...um really that doesn't even cover the cost of the gas or the stress. This ring has tons of sentimental memories and thanks to your repair guys the ring is now ruined. I will NEVER do business with any Kay ever again. My ring is suppose to be a rhythm in motion and it broke sadly. I went to get it repaired and when it arrived it was soldered together so no movement at all. Sent it out AGAIN and yet AGAIN it does not move. The manager was like ummm it was moving before but now it's not...really..like I can't tell it's not moving considering I'm the one who pointed it out. This was a ring from my fiance before we were engaged and I would love thank ya'll for ruining the ring. Corporate was trying to help yet can't do anything and the manager at the store doesn't want to do anything to help make it right, she acts as if it's not an issue that this will be yet our third visit to see if the ring is finally correct... Great job with the poor customer service considering no one was to take ownership of the poor communication or the destruction of my ring! We were looking to get bridal gifts for my bridal party from Kay and we are glad we haven't after this. Why should we spend 3K in merchandise when your guys can't even get a $300.00 ring that is exclusively yours right. We won't be purchasing anything more from Kay and now I'm even worried about any jewelry that has to repaired considering your company messes up jewelry and makes it even worse If anyone would love to help make this right I am open to talking to anyone..yet no one wants to seem to help so I'm not going to hold my breath.