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Helzberg Diamonds

Helzberg Diamonds

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2.5 Google Review
1201 Lake Woodlands Dr #Suite #2058, The Woodlands, Texas, 77380, United States
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Dec 9, 2017
I went in with my mom and stepdad so he could get her a ring. The woman who helped us looked at my stepdad and immediately judged by his looks that he couldn't afford anything and stated he would probably have to sign up for 2 cards to finance it. He was approved for a very high amount cause he makes a lot more money than what he walks around looking like. She came back surprised and suddenly got really nice trying to see if he wanted to purchase more. Incredibly poor customer service for them to speak to us as if he could not afford a nice ring for my mom. If I could give 0 stars, I would.

Apr 12, 2017
I had a fine experience while in the store getting my wedding ring and my husbands. We spent and consistently spent quite a bit of money at this location. However, they will tell you anything to get your business! They have cost me $950!! I'm furious! They dont care because they have already gotten their money. BEWARE of their tactics...they are not interested in a long term relationship! I will not be doing business here any longer and will tell everyone I know to stay away

Aug 22, 2017
The worst experiance i have ever had. Do not buy here!! Bought a ring for engagement she had it for 31 days and it tarnished. Went to return it and they have yet to refynd my money. The woman stated " Irs floating around in the system, its not sure whose card it belongs too." The best thing you can do is avoid this company. Rip-off!!

Apr 6, 2017
I lost one of my center diamonds in my wedding ring so I took it here to get an estimate to replace it. The lady whom helped me said it would take a couple of days for the jeweler to look at and call me with a quote. I dropped it off on Saturday and she called me on Thursday and gave me a quote of $645.00. She told me it would be the same size/cut as my other three diamonds in my ring and that it would be ready to pick up on that Saturday (2 days later). I was out of town that weekend so I called her on Monday to make sure my ring was ready to pick up. She told me that she would call the jeweler as it wasn't there and she would call me back. She called me back and said that the diamond that the vendor sent the jeweler was too big and didn't look right with the other diamonds. She said he ordered a smaller one that would look right with the other 3 diamonds and it would be a couple of more days. She called me a couple of days later saying my ring was ready and looked beautiful. I asked the total due (as I assumed they quoted me for the bigger diamond that they didn't end up using) and she stated it was the same price. I asked why it wasn't cheaper as they didn't use the bigger diamond they had originally quoted me on and she stated she would have to call the jeweler and call me back. She called me back and stated that it was the same price due to the fact the vendor sent the jeweler a bigger diamond then he had ordered. I'm sorry but I do not feel a vendor would make a mistake of sending a bigger diamond then ordered. My husband picked up my ring and brought it home. Of course it looked shiny and scratch free like a brand new ring however I immediately noticed the diamond that they replaced was not the same as the other three! It is not the same size or cut! It is actually smaller then my other diamonds and you can actually see underneath it as you can't with my other diamonds! I am very very disappointed and feel like I was taken advantage of.

Jan 12, 2017
Manager Dawn is absolutely wonderful! She is very professional, knowledgeable, and personable. She knows how to be a great businesswoman and keep her customers happy. Thanks to her, I don't plan on going anywhere else for my fine jewelry needs.

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Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Open Today
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Sat:10 am - 9 pm