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Zales Outlet

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3.1 Google Review

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25800 Katy Fwy, Katy, Texas, 77494, United States

(281) 644-4400 www.zales.com/Outlet?cid=YEXT

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J Piper

Jul 14, 2017

We received very good service. The Manager waited on us which was a plus. A+ Service.

Christine C

Jul 28, 2016

I was treated with care, consideration, personality and respect. Roree was the sales associate and she followed up and stayed patient while my fiance and I debated about what and when to get my BEAUTIFUL engagement ring. My young daughter was also n the store the few times we visited and not one soul gave her an annoyed look while she whined and whined about wanting to leave and being bored lol When the day came to actually make the purchase, the female manager filled me with joy with her own excitement for my family. I recently returned to have my ring re-sized; didn't want to be without for a ling time, so I rushed ordered it ($35 if you get their insurance plan). The lady was kind who put in the request; I ordered my fiances wedding band from her that same day!

amanda rackel

Dec 25, 2015

This place is horrible my boyfriend took my ring there to get it sized on December 10 and they said at the latest it would take 12 days because he stated he needed it for Christmas she said oh you will have it he calls the 22 and they said it is shipped should be here tomorrow and he said seriously it was already supposed too be done and the lady said sorry sir but tomorrow so we wait they don't call by 1 he had to call 6 times for somebody to even answer the phone then the lady picks up and says hi can I help you He tells her everything she looks it up and says it should be here in a week he was like no I called yesterday and it was shipped and I need it for Christmas and I stated that and the lady answers with well obviously you didn't say that because they didn't rush it and she says it hasn't even shipped yet and he said the lady told me yesterday it had shipped and would be here today and she's like no we didn't because we can read and it didn't say that so are you saying I'm lying? Basically the lady had the worst service was rude and did nothing to make the situation better. Will never shop there again

Kelly Basham

Jan 22, 2015

My husband bought me a ring for Christmas and paid a good amount of money for it. I wore it for less then a week when one of the settings came out. Brought it in for repair and told my sales person that I felt this was very poor quality for me to already lose a diamond out of the ring. She said well sometime you have a ring for 10 years and nothing happens and some time you just get it and something happens. Then I was told that it would be ready for pick up in 15 business days which was 1/21/15. I just called and spoke to Rory which sounded like my sales person and she was very rude. She said that the ring was pending approval and I said what approval. She said did you purchase a service contract on it which I replied yes. I said where do I go to complain about how this was handled as it has already been 15 business days and it will not even be sent out to the store until Monday and then will be in route for 2 days. She said here is the 800 number to complain. I told her it sounds like you could care less about your customers and just want to get me off the phone. We will never do business with them again. I am going to get my receipt and ask for a refund because I am so unhappy with this treatment.

Maryam Mehtab

Jan 3, 2015

Horrible customer service. The staff is very rude and unhelpful. Went in to get a wedding band for my fiance and the gentleman at the counter was thoroughly disinterested in helping us. Walked out after 2 minutes. Zales is a great brand but will probably never go back to this outlet.

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