Piercing Pagoda

Went got baby pierced past Monday and simply AWFUL experience! From the phone calls to the moment we arrived all the way up till we left. So I was getting my babys ear pierced and ofcourse want the very best for my baby daughter and make this experience as little painful as it can be. I called in to ask what time they do peircings till and was told 8:30pm as they close by 9pm. Also in call asked about having both ears pierced at the same time so baby can get over it at once, just like it is suggested on their own website however the lady shunned the request down as if its a bad idea and that they only do one at a time. I informed her on the website reccomends it at once... anyways CLEARLY they have only 1 worker hence can only pierce one ear at a time. She should have been honest about being short staffed instead of falsifying information on whats better technique. As I was coming from downtown I wanted to make sure again they were still available before I made my drive down and since 6:30 - 7:15pm no one answered my multiple calls. Upon arrival at 7:50pm lady was already counting her end of day inventory and had no courtesy to even greet us! She very well knew we came for piercing and she kept continuing on with her task, we waited patiently but finally spoke up. From the begining lack of customer service! I picked out pink pearls to get her pierced with and while husband was filling out form and payment noticed a warranty charge. We refuse to pay! as customers its our right to whether want or not want it! (gimmick warranty that if childs earring comes off and ear closes they will repierce it for free ...its not like we're pirchasing electronics or a car to need such a warranty... total scam!) She claimed she can't take off the additional charge but as we explained how unfair of a charge it is she did take it off (she was able to but pretending as if store owner forces it) After all this got started and yet another blunder. The ears were pierced but later noticed she put the WRONG EARRINGS, she put in white pearls when I had clearly said pink, (infact in call i even made sure they had pink earring that I saw on their website) Ofcourse at this point couldn't do anything since the earrings were already in but couldnt be any more dissatisfied! Not only because of her blunder but her rude attitude through out! Special moment for us getting baby pierced but all ruined with such a dry rude attitude. No please or thank yous in her dictionary not even hello greetings or goodbye greetings! Last but not least on reciept was over charged for earrings and on reciept clearly states white pearl earrings not pink which is what I wanted - for which she replys its the light that makes them look white. Better off piercing at even a Claires ...these people are no piercing experts as they claim let alone have any customer service manners. Regret not going to an ACTUAL profeshional piercing place not just a jewellry booth in middle of mall that makes excuse for short staff to pierce at once and lack service , and adding gimmick charges! NOT reccomend especially with the lady who served us (can't recall name)

I had a great experience with my 15 month old little girl. It cost alot more than what I expected but it was worth it.

well, it's been about two weeks - very pleased. the young lady did a nice job of marking and spacing the triple piercings. i am allergic to nickel, cheap metals and white gold. with the young lady's help i chose cheapest option of titanium balls. so far, so good, as far as allergic reaction goes. i did double piercing adding to the original piercings i got when i was 14 years old. so, now as a 53 year old lady i have triple piercing in each ear lobe. so many diamonds, so little time... i did "yelp" each hole she put in and it hurt more than i expected. quite an audience watching in the mall-- trying not to be self conscious in a crowd. "bruised" sore that night but was able to sleep. still tender on the ear lobes as of today. no signs of infection. don't know why people bang on about piercing guns, looked sterile enough to me with the individual cartridges she used. the cleaning juice to use is simple enough. just soak two cotton balls and drip on front and back of ear. i forgot how badly i look in white metals, and wished i had chosen yellow gold, but i couldn't afford gold. i got four holes put in my ears for around 40 bucks. all in all recommend piercing pagoda in katy mills mall. December 2015 Kim