Kay Jewelers Outlet - Jewellery - Katy, TX - VerView
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Kay Jewelers Outlet

Kay Jewelers Outlet

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2.5 Google Review
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5000 Katy Mills Cir #Suite 220, Katy, Texas, 77494, United States
(281) 693-6021 stores.kayoutlet.com/tx/katy/5000-katy-mills-cir-.html?cid=YEXT
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Google Reviews

Refresh Reviews 2.5
Feb 13, 2018
The manager Kathryn, was very unprofessional. She was trying to get a sale so badly, that she refused to give me information, out of fear of me purchasing the ring elsewhere. She Completely ruined the shopping experience for me. You shouldn’t have to lie to get a sale and if I say I don’t want to purchase something without finding what’s right for me, then don’t give me a smug attitude or try and force the issue. I will not return to this location and honestly, if it wasn’t for the location in Austin, I would’ve closed my account. If you want professionalism and great service, then use another location. As Kathryn was very pushy and even told lies. I wouldn’t put it past her to try and use my account for wrong doing. I will be reporting her behavior to corporate.
Feb 25, 2018
The manager Katheryn does not care about helping the customers unless she expects to get a big sale, which also seems to be the case with the other employees working there. I walked in yo simply pick up a ring and she didn't let me finish speaking before she said, "I'll be right with you" and then dissapearing. Also their ring and watch selection is very limited. It seems they need new management.
Mar 9, 2018
Wish i could give this place zero stars absolutely terrible service. I hope everyone that has complained here has also called corporate. I ordered two rings and was told one would arrive 3-5 days from order and the other 7-9. I was told the first time that the orders had been delayed due to heavy volume from valentines day, then was told my order was keyed in wrong, then i was told my order had partially shipped and the other ring was in Houston and would be in shortly. A month later I was told my ring had not even shipped and was then very helpfully told they could cancel my order for me. The 3-5 day ring cam in 10 business days later and and after 30 days i gave up on the 7-9 day ring.
Feb 14, 2018
Still can't believe how shady this place is. I went there yesterday and bought a pearl earing and necklace set asked the guy how much it would be total. He told me and I bought it. He also mentioned to me earlier that it had a free lifetime repair. I left the store checked my receipt the dude added a warranty(listed as salesperson on recpt) to the total cost of the set without my knowledge or consent. Not once did he ask me out loud if I would like to purchase a warranty! I walked back to the store and got a refund for it while watching the sleezeball squirm in his suit because he knew he had been caught!
Sep 25, 2017
They never answer the phone. I had an order that was suppose to come in on Sept. 23rd. I called several times to confirm that my order had arrived but no answer. I go to the store on the 24th and it hasn't arrived. The sales girl told me to call next time before going by to make sure the order was there. Great idea! Still no answer!

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Open Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm