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Zales

Zales

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3.1 Google Review
15900 La Cantera Pkwy #Ste B-6, San Antonio, Texas, 78256, United States
(210) 558-3224 www.zales.com/?cid=YEXT
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Feb 18, 2018
Joseph and the staff at this location are amazing. This is our second purchase from this store and we have been treated like royalty both times. The staff is friendly, helpful and full of information. We lived it so much the first time that we came back for round two. I sing their praises every chance I get! Fingers crossed, we’ll be back again soon to make many more jewelry purchases in the future. Thanks Joseph!!

Sep 15, 2016
So disappointed in the customer service! It used to be amazing until all the diamond stores joined together. Now it takes FOREVER to get my ring back from a repair since they send everything to Florida instead of local jewelers. They also used to be very good about calling when my ring was ready for a pick up and now I feel like I have to follow up with them. I want them to start using local jewelers again! This is BS

Mar 12, 2016
FINALLY got my engagement ring back...after 6 very frustrating weeks! I do not recommend this store at all! It took 6 weeks to replace 2 stones that came out because they didn't fix it right the first time. 6 weeks! That's the same amount of time it to to re-build the ring the first time. Never going back, and I will never recommend this location to anyone who wants timely service. The kicker is when I explained my frustration, they could care less and had the audacity to deflect by asking when my wedding was and where it will be and congratulations, etc. This only made me more upset. As a customer coming to you with a concern, I don't want to be patronized. But thanks.

Jan 31, 2016
DO NOT GO HERE!!!! My fiance purchased my ring last December and was given a ring 2 sizes too big for my finger... mind you I went in before him and got fitted for the correct size with the SAME saleswoman and she still provided him with the wrong size. As if that wasn't frustrating enough, not even two months after we got engaged I had 2 diamonds fall out! I have called and gone in numerous times and they were beyond rude. We have a lifetime warranty but if you don't bring your ring in every 6 months to get inspected it's basically useless. Who on earth has time to bring their ring in every 6 months? My fiance is in the military and out of the country and the people at Zales have been nothing but rude and inconsiderate to their customers. It's so disheartening and I want everyone to know how much of a hassle it has been to just get my ring fixed. Their customer service is a nightmare I will NEVER step foot in their store ever again.

Sep 13, 2016
There should be caution tape around this place. Until I engaged the 800 number today for customer service, nobody returned a call about a simple repair. They have had the ring over 30 days. At this point, I'm fearful I will not get my wedding ring back. Save yourself the heartache and shop elsewhere.

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