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Kay Jewelers

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2.2 Google Review

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4511 N Midkiff Rd #Suite C03B, Midland, Texas, 79705, United States

(432) 689-8585 stores.kay.com/tx/midland/4511-n-midkiff-rd-.html?cid=YEXT

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Tiffany Christopher

Jan 6, 2018

Came here February 2017 with my fiancé to pick out wedding rings, I showed the man the ring I wanted from the Kay catalog and the man didn’t even look for it. Instead he pointed me to a small tray with a few rings around the price the ring I wanted was. I was disappointed and chose a ring from that selection to buy but as I walked around while my fiancé (at the time) was paying for his selection I saw the ring I initially wanted just a few shelves over. If the man actually knew what he was doing he would have shown me right to the one I wanted and I’d be leaving a 5 Star review right now. But that man ruined my experience. Also during this experience I had them check my ring size and was told I was a 7.25 but turns out that was off too but because our wedding was in March I didn’t have time to have it sent off again to be resized. I ended up dealing with it being squeezed onto my hand until I got it sized up to a 7.50 which took another 2 weeks. I’m headed to get my ring now which was said to be ready Feb 5th and that they would call me, but they have not called me which brings me to the next thing. They never called to let me know our wedding rings were ready when I originally purchased them too which is frustrating when you’re planning a wedding and this should have been one simple phone call. Anyways I love my jewelry but the man who helped me didn’t make my experience memorable, there needs to be more training or something so workers actually know what they’re doing so customers can have a memorable good experience.

Paola Villalta

Jan 3, 2018

On 12/24/2017 sometime after lunch my fiancé and I stepped into this store in the Midland Park Mall. An older Hispanic lady with long gray hair greeted us and we let her know we were looking for a pair of earrings with a budget of $100. Her tone automatically changed and as I was looking at some she looked at me and very rudely said “Well, you’re looking at the wrong ones” (I guess I was unknowingly looking at the expensive ones lol) and she took us to the other side of the store. The earrings were for me, however, because I hate feeling pressured into closing a sale we told her they were for my fiancé’s mother. She started criticizing the fact that we only wanted to spend $100 and how she hopes her kids don’t feel that way about her. We had a horrible experience with this woman. We didn’t walk in there to be judged on how much we wanted to spend. We didn’t walk in there for her opinion. We walked in there for some earrings. We ended up going to Zales in the same mall. We were treated with so much kindness, got approved for a credit card and made a purchase of almost $1000 when we had only planned to spend $100. It goes to show that Customer Service skills mean everything in this kind of business. I hope she improves such skills or that she finds another job. Thanks for the horrible experience ma’am.

Mannie H

Apr 14, 2016

Dustin Walker

Dec 23, 2012

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