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Kay Jewelers

Kay Jewelers

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2.0 Google Review
4101 E 42nd St, Odessa, Texas, 79762, United States
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Dec 17, 2017
Horrible customer service, everyone seems lost. It seems like only one person knows what they are doing. Last week my wife and I went in to get her a wedding set. We saw a set my wife fell in love with. We spoke to a sales associate about purchasing the ring and she told us that if we opened an account we would get 10% off our purchase and that if we waitied until Dec 14-18 the rings would be 25% plus the 10% off for our first purchase with our account. On the 14th we went back and when we went to purchase the rings, we were told we couldn't do the 25% plus the 10% because we had to purchase the same day as we opened the account. We explained that one of the associates told us we could. Long story short she told us we couldn't get the 10% and there was nothing she could do. She didn't try to help us whatsoever so we left and didn't purchase anything from them. Don't waste your time at this Kays.

Nov 30, 2017
Purchased a gorgeous ring from here and the payment process used to be easy. I just called the number they provided and made my payment through the automated system. They've recently changed that all up without informing anyone. Now, when I call that number, it says they have no record of my account. They want me to go through some third party (Genisis) to make my payment. Such a headache and inconvenience.

Jul 29, 2017

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm