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Zales

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2.6 Google Review

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4101 E 42nd St, Odessa, Texas, 79762, United States

(432) 367-7704 www.zales.com/?cid=YEXT

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Refresh Reviews 2.6

Cup Cakes

Mar 17, 2018

I would have to agree with the previous review. These people are rude and incompetent! Worst experience of my life with purchasing online/in store. I used to love shopping at Zales until we moved here. The Manager at the time, whatever her name was, Brandy, I think, is a liar! She Refused to give us a refund because it was an online purchased. It got to the point where we were not getting anywhere at the store or the call center. The call center keeps referring us back to the store. I had to write a letter to Corporate to get somewhere. She then lied to her Corporate that she was doing everything she could to assist us. If that was the case, why did we get the refund 1 or 2 months later. Why would I have to write a letter to Corporate to get this situation corrected. Customer service satisfaction isn't what it used to be with Zales. DUE TO THE HORRIFIC EXPERIENCE, I traded my wedding ring in. I want nothing to do with Zales ever again.

Matt Shores

Jul 24, 2017

I finally got my wedding band yesterday 7/24 after them having it for nearly 2 months. We went in the first week of May to get my fiancée at the time her wedding band and upgraded her ring. We ended up picking out my wedding band and placed an order for the correct Size. Our wedding was June 10th and they let us buy the display ring to use at the wedding, and then swap it out when the correct size came in. We never received a call that the ring was In. My wife went to the store 2 weeks ago and they said the ring wasn't in yet. Having been nearly 2 months since we placed the order, I finally called yesterday. The lady was able to locate it, and said it had been there since May 21, over 2 weeks before the wedding. And they never made the attempt to let us know it was there. I ended up losing the "loaner" ring the night of the wedding because it was too large for my finger. And it ended up costing us twice as much as we paid because had we been told it was there, we would have swapped out the correct size before the wedding, I never would have lost it. I guess to sum up everything... they have terrible customer service after the sale and don't follow through on what they say they're going to do. I would not recommend this store to anyone. Go to the midland store instead.

Stephania Welsh

Dec 24, 2017

My husband ordered my Christmas present online said it would arrive with 2-3 days and now here it is been over a week and a half and still no gift tomorrow is Christmas! Maybe I will get it before the New Year!! They were not friendly, no apology for my inconvenience really disappointed with the service!!! I will not be doing business here ever a again!

Jonathan Orenday

Dec 28, 2016

one time my dad gave me 3 dollers and I bought like 36 wedding rings

Elizabeth Elizondo

Oct 10, 2014

Worst customer service EVER. I got a bracelet for Christmas, one of the charms lost the stones almost immediately. I went to the store, the manager tells me it's no problem as long as I have my receipt. I do have it. Cool. They do not have the same charm...for MONTHS. She finally says, well how about something different? Ok, sure. She then looks at the receipt & tells me, oh, it's been too LONG. Don't buy anything HERE & if you do, be aware, they don't CARE how much you spend. I tried to get something DONE until February. She then tells me, well you should've checked with Gordon's. How would I have known that? It was also to late to deal with THEM at that point.

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