If I could give zero stars I would! My fiance proposed to me with a ring from Kay on Christmas, we took it in about a week and a half later for it to be sized. Two days before we were supposed to pick it up(mind you we gave them my ring about 10 days prior) we got a call from Kay saying that the package with my ring in it was presumed stolen. We got in contact with UPS who is the carrier for Kay. They were extremely helpful and within 24hrs told us that they located the package and it was in lost and found because Kay never put a ship to address on the package. Fast forward a couple days, Kay tells us that because it was located and everything that it would be sized and back in about a week for pick up. Yay! Problem solved right?! NOPE! Today, we get a call from Kay saying that the ring is still supposed to be back in a couple days from sizing but we will not be able to get it because it is now a part of an in house investigation. So, about 3 weeks after we've entrusted my ring to them, they are telling us we cannot have it. MY ENGAGEMENT RING THAT WE PAID FOR! Moral of the story, Kay lied to us TWICE and now we have no idea when or if I will ever get my ring back all because someone couldn't put a sticker on a box. They have been zero help and have shown little to no sympathy. You'd think that a jewelry store would be more understanding of the sentimental value of the items they sell. By the way, at least 13 other people are now going through the same thing as their jewelry was in the same package as mine. Do yourself a favor and take your business anywhere else. The last thing you want is to go through a heartache like this.
