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Kay Jewelers Outlet

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2.5 Google Review

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San Marcos, Texas, 78666, United States

(512) 392-5970 stores.kayoutlet.com/tx/san-marcos/4015-interstate-35-s-.html?cid=YEXT

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Refresh Reviews 2.5

Samantha Perez

Mar 12, 2018

Travis was wonderful...I'm very picky & tried on several rings before I decided which one I wanted. He was very patient & I felt like I got one hell of a deal, we bought all 3 rings .. my engagement ring, my wedding band & my soon to be husbands!! I am very pleased with the customer service and the way I was treated... I see a lot of negative reviews because of the wait time and I understand but also people need to understand this is the outlet mall we are getting an awesome deal and I have been there before when they are backed up... don't let the negativity about the wait worry you... for the price you are going to get .. it is well worth the wait!! People just need to relax and remember your at the Outlets... yes you will wait but you are going to save a lot of money!! I am very satisfied and Kay's will continue to have my business.

Monica

Apr 10, 2018

I had a great exprience at this location. I got great deals as well as great service. I like this store way better than the New Braunfels location and the Rolling Oaks Mall location. Carl took care of my needs. No problems with my repairs. Came in earlier than expected. I even recived an email on who worked on my ring plus when it was sent back to the store.

Who Is That Girl

Mar 10, 2018

Didn't even say hello or asked what I wanted or needed to look at. They suck.

T HS

Sep 4, 2017

Stopped in to pick out some earring for my daughters around 1440 on Monday 4 September 2017. Three employees were working, two were assisting customers, and the third was saying goodbye to the customer he was helping. I walked around the store and nothing was said. One employee was free, but went to the back. I waited a few minutes by the earring counter in between the two employees that were helping customer, and nothing. Then two employees were free, and still nothing. Maybe we will be with...or call the employee from the back to that previously saw me...would be professional. Money to spend, but not to waste on poor customer service.

Don Juan

Mar 2, 2017

I heard a wise, wealthy man say, " a store is only as good as its return policy". I was in a rush and had to buy a watch. I stopped in here to buy a cheapy in sell for 100 bucks. It worked less than 45 days. I came to return it. They have me a store policy line I didn't buy, but I did ask them to throw the watch away. I didn't have time to argue, but the watch was garbage... This isn't really like a jewelry store, it's like a pawn shop

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