Kay Jewelers

Great place to shop for engagement rings. Mick, the store manager, is so professional and patient. He took me through the entire collection they had and made sure I got something right within my budget. This is a very good place to check out if you need a great value for your money.

Came in with a customer service issue. Was promptly greeted and helped. Staff went above and beyond to help me get the info I needed.

We moved from Hawaii and I have been to a lot of different Kay stores for cleaning or inspections. This store has the worst service ever. One of the ladies doesn’t seem friendly at all, I don’t think she should work there. She made me feel unwelcome there. The manger ,blonde and short hair lady,is nice tho. I like her but no the other one.

Original review on the West Valley Utah store, also copied to South Towne in Sandy, UT and Fashion Place Mall store due to updates below. I am of frustration that I would not do business with Kay again. Too many issues and too much of a fight. Full story with updates below. The district manager in training Kelsey at Fashion Place made the previous situation right for us but ultimately it's just too much to do business with them again. In December of 2016 I bought a LeVian strawberry gold, morganite, chocolate diamond and vanilla diamond ring for $2200 (retail price is $2475) to replace my ceramic wedding band. I was told I could trade this in down the road. However, after 6 months of ruling out other issues, I discovered I was allergic to the copper in the rose (strawberry) gold ring. Kay would not allow a trade in aside from the diamond value of about $300. $300 would not replace my ring by any means. The company still sells the ring and I believe it would have been fair to offer even the sale value of the ring toward a trade in. Do not buy jewelry without a center diamond stone from Kay or you will not get anywhere near the value of your ring back if you need or want to trade this in at some point. I am left with a wedding ring that I cannot wear. Update 1/13/2018: Went into the South Towne store to have my husbands ring resized - we bought the jewelry replacement plan which will replace his ring since they can't resize it. The South Towne store told us we couldn't only do this once. The plan terms and conditions do not list only one resize and yet the store would not honor it. As you can imagine, I'm highly frustrated with Kay, yet again. I just picked up my ring from the Fashion Place site last week after having it sized smaller and it was a very poor job, uneven in the sides and a dent looking shape on the other. Update 6/29: On 6/8/2017, the Orem, UT store manager made an exception and allowed me to exchange to another LeVian ring ... if I spent $500 or more extra, which I did. I found a pretty black and white diamond band in white gold that I really liked. Later that night, I found out one of the smaller diamonds was missing so I took it to the store closer to my husbands work, South Towne Mall in Sandy, UT, to have it repaired. Yesterday, 6/28, my husband picked up the ring on his way home. The repair was shoddy work - you can tell on the edge of the band where they tried to pull the gold from the band - it's a little sharp AND they left a deep scratch further down the side of the band AND another diamond is missing (different place). Did they just take the diamond from another place and hope I wouldn't notice or is the ring that cheap in quality? I'm going back tonight in hopes to exchange to a non-LeVian ring. I'll update later. 6/29 - South Towne Mall - they were nice and helpful but ultimately suggested I go to the Fashion Place store to speak with the district manager. 6/30 - Fashion Place Mall - I worked with Kelsey and she was amazing. I did end up spending an extra $700 (above and beyond the $600 from the last trip) but I got a much better ring due to their 25% off bridal sale. Thank you Kelsey - your assistance has changed this review.

Do not use this company. They will get any work you ask them to do wrong and lie to you about when it will be done. They are incompetent and not to be trusted with such important peices of jewelry. Again go somewhere else. Do not go here. They do not care about you at all, not the tiniest littlest bit.