Kay Jewelers

I brought a watch in to Kay Jewelers in Newgate Mall to have the three batteries replaced. Although it was a complicated timepiece that they do not carry, Aaron Webb spent a lot of time and care removing the nine tiny screws holding the on the back. Aaron provided great and courteous customer service.

Went there today to get 2 watches fit. These particular watches I didn't buy at Kays. However I have a credit card with them and spend about 3000 every year there on watches. The guy told me it's 15 dollars per watch to have links taken out. Even though it wouldn't take him more than 5 minutes to do it. Then the guy went back to playing on his phone. They were completely dead and no one else was there. So instead of getting these watches fitted and buying one more, I left unhappy. I am also calling to close my credit account with them. Kay's your customer service sucks and that guy was a complete jerk. I've literally brought all my watches there including ones I didn't buy there and never had a issue. Truly a disappointment.

Came in to get a ring for my mom and was helped but told to come back at a later time to get a discount but promised it would come by Christmas. When we came bacj to purchase at the later date nothing we were told remained the same very bait and switch. The person who helped us prior wouldn't even acknowledge us. Price was higher, had to pay in full instead of 20% down and product will not be here for Christmas. Very unhappy.

Came here on Saturday to have them print off a receipt for a ring I've had.. the guy that helped me was very rude & seemed annoyed that I was asking for the receipt.. he was like why do you need a receipt?? Ummmmm, first of all it's none of your business but I let him know that I was selling the ring.. He tried to look me up by my phone number & seemed annoyed that I couldn't remember it.. I let him know that the ring was purchased over 6 years ago & that my number has probably been changed quite a few times since then.. I asked him if he could look me up by my social or something & he snapped back something about why he needed the number.. well alright.. he asked me why I was selling my ring.. Again, none of your business but I let him know that a ex boyfriend got it for me & that it's been sitting in a drawer for years.. me & my boyfriend are talking about getting married & we know that Kay's & Jared are sister stores (which I have an account at both) & if you purchased a ring from either of them you can trade it in towards something bigger but I respect that he wouldn't want that ring tied into his ring he wants to purpose with.. I get that, he continued to say while my wife wouldn't mind it's free money.. okay?? Well good for your wife.. but I wouldn't want his exes ring tied into our wedding ring.. well the receipt finally printed & I was honestly so surprised at the customer service I received I asked him his name before I left.. he said "Steve". Well Steve you are by far one of the rudest people I have ever encountered & you are in the wrong profession. I would give you 0 stars if I could. I'm sure if I was buying something his attitude would of been way different.. DO NOT go this location.. & if you do avoid this guy, I now remember why I opened my account at Jared in Farmington.. The manager there is amazing & we are treated with nothing but kindness whether we are browsing or going to purchase something..

Do not buy ANYTHING from Kay Jewelers. They have terrible products and have even worse manufactures working for them. You do not receive the quality you pay for and they keep trying to get money out of you whenever you need help. This has not been the first time I have had a problem with Kay Jewelers, but it defiantly will be the last. My husband has purchased two items from them, a necklace and my wedding ring. A few years ago a diamond had fallen out of the necklace, so I went in to go have it fixed. The warranty was not added at the time of the purchase, so I asked how much it would be, the guy reassured me it would not be much at all. After almost 45 minutes of trying to look up the account that it was under (they have an awful and out of date system) he found the account. He then told me that the item was much more expensive than he thought and they warranty was almost triple the amount he had quoted before, around $250.00. Taken aback that he did not know the value of his own product he was selling and kind of offended that he would not think that I could have nice jewelry, I then agreed to pay for the gold work, for that is not included with anything that you buy, unless with a warranty, per say. After weeks of waiting, my necklace was completed. You could tell that the diamond was different, not the same blue color as the others, but I was happy to have it finally back. After a few months, I was examining the necklace and the same diamond had fallen out along with another one. I did not go right in to replace it for I don't just sit at home looking for things to do, I work a full time job and so does my husband, on top of having a 1 and a half year old, we both don't have time to keep going into a place that takes forever to get something done, especially for something that had already been taken care of. After sometime I had problem with my ring. There are four center diamonds to look like one big diamond. One of the diamonds looked as if it was shattered on the inside, clearly different looking than the other three. So we make a trek to Kay Jewelers once again, with my ring and necklace. After the same long process of looking up the account, they took my ring and said that they would have to send it to the manufacturer to get the diamond replaced since the setting had to be altered (or something along the lines of that), and it would take months for that to get completed. As long as the warranty covered it, I was fine with that. We then gave him my necklace, telling him of what happened I asked if the gold work that I had already paid for was covered, he then said no. If I would have came in within a few months of it getting replaced, it would have been covered. But since I had waited so long, we had to pay for everything again (and more for the other diamond). We then agreed and waiting for everything to get fixed. My husband received a phone call from Kay Jewelers saying that the manufacturer will not fix my ring because they do not think that the damage was bad enough. My ring had to stay the same with a shattered diamond. Not only would no one fix my ring, but they had the nerve to say that we could pay $500.00 more for a new ring that was the exact same. We have given them thousands of dollars for them to say that they will not fix my broken diamond and that we could pay more for another one. We declined their offer and just wanted the ring back. When my husband went in to pick up my unfixed ring, they could not find it and my husband had to leave and return once more for them to find it. They are disloyal, disorganized and completely in it for nothing more than more and more money. They do not deserve anybody's time or money or respect. I love my ring and I am not just going to buy a whole new one, it was a gift from my husband, a symbol of us together that I have had for years. This jewelry company does not hold up the values that it says advertises otherwise. Thank you for taking the time to read my long review.