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Zales

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3.3 Google Review

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Waldorf, Maryland, 20603, United States

(301) 645-4140 www.zales.com/?cid=YEXT

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K J

Apr 5, 2018

I'm trying to figure out what's the big deal or secret of not letting a calling customer that bought jewelry from Zales in Waldorf not tell people what day their jeweler picks up jewelry or when they send off the jewelry. I call and wanted to know what day will it actually go out so I can make 1 trip with another drop off I had to do at another jewelry store. The other store gladly told me the day yet Zales said we cannot say over the phone. What? You can tell me in person but not over the phone. I feel like I should be told based on my convenience. They won't last long there. This was the first thing thought of after hearing that. I'll just purchase my next somewhere else.

April Lynn

Sep 11, 2017

I have taken my wedding set religiously every six months to have my diamonds inspected and also sent out to have them re plated with white gold, they have lost the rings and given them to another customer, gave me the wrong ring, and I have now been without my wedding set for a month and a half and I called to check the status and they tell me that my diamonds cannot be tightened because my setting is damaged/weak from wear. I asked why am I just now finding this out after bring the set in twice a year to be checked!! I asked them what I'm suppose to do now and the sales rep had no answers or solutions for me. She told me I would have to wait until she spoke with the jeweler and her manager to see what the repairs would cost. We have had nothing but problems from this store since day one. We actually purchased the set from Zales of Annapolis which was a very positive experience. I have only had my rings for 5 years. I'm hoping this will get resolved and we will not have to come out of pocket for anything. Do not recommend this store for your major purchases.

Shelby Barnes

Sep 20, 2017

I was going to wait to write this post but after seeing another person with a similar experience I feel like I have to write this. I took my wedding set in in August to havethem redipped- white gold, and when I went to pick my rings up a few weeks later they tried to give me a different band, I refused to take it as it wasn't mine and was told a week later they found my band, but that wasn't true.... now here I am hoping they can remake my band to match my engagement ring. I've called and been given no answer, involved corporate and they're not helping so far either. So so so dissapointed!

Peaches S.

Jun 12, 2017

Sometimes it really boils down to the simplistic amenities in life. I've visited Zales on numerous occasions and each time I truly feel like my needs have been met, whether I make a purchase or not. There are a few items that stand out to me when visiting a jewelry store. From store design, window display, multiple fixtures and even lighting, almost everything in a jewelry store must add up to a more enjoyable and comfortable shopping experience for me....and Zales doesn't disappoint! On this particular visit I wanted to surprise my husband and purchase some gifts for him. It wasn't a holiday nor his birthday....just something to say, "I love you and thanks for being a wonderful husband!" I'm definitely a spoiled handful, but he manages quite well and he deserves recognition! Hahaha and wink ;) Anyway my sales representative was uh-mazing. Just an overall pleasant attitude and bubbly personality. It was pretty quiet in the store, so I definitely appreciated the extra attention. After my purchases, the sales representative kindly and professionally wrapped the Bulova watch and necklace I had purchased. So very beautiful....the kind of wrapping you don't want to open!!! All these little things made sure that I walked out of Zales feeling pleased and satisfied!!! Thank you!!!

Diahanna Stevens

Jul 24, 2015

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm Today

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:10 am - 9 pm