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Zales

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1.9 Google Review

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Fairfax, Virginia, 22033, United States

(703) 277-2835 www.zales.com/?cid=YEXT

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Victoria Osinski

Jan 17, 2018

I came to the store right before New Years and went to have my ring cleaned and the woman cleaning my ring bent the band. She offered to have it fixed for me and told me it should be back by the next Tuesday. It has been 3 weeks and 4 phone calls and nothing has happened. They have told me they call the jewelers and it should be there in two days. I give them an extra day or two but it doesn't happen. I am very upset by this situation and just want my ring back. I am never getting another item from this store or Zales in general because of this experience.

Stephanie Le

Dec 4, 2017

I was so looking forward to buying from Zales. This was my first experience with the company in person at an actual store location. I choose Zales because I genuinely like their product. HOWEVER I WILL NEVER BE RETURNING TO THIS LOCATION EVER AGAIN IN MY LIFE!! The manager was extremely rude. All I asked was for her to give me 5 minutes of her time and she said no. She said "if I do that for you then I have to do that for everyone" while the store was completely empty!! But that's not even the worse part she even directed to go to their competition by saying you should go go to Kay jewlers instead. I was both shocked and appalled! That was extremely unprofessional. Which company exactly do you work for?!? I ended up going to Helzberg Diamonds instead which was not too far down from the store. The salemen was super helpful and nice and was very great with taking his time to help me picking out my diamond necklace. I will definitely be returning to Helzberg Diamond at the fair oaks location simply for their service however Zales you have lost any future business with me and I will definitely be sharing my experience with others. I DO NOT RECCOMMEND ZALES AT THE FAIR OAKS MALL LOCATION!! I might consider another location. My best advice to the Zales company is make sure to hire employees with better costumer service. I would give this location negitive stars if I could.

Johnny Juliano

Dec 22, 2017

TERRIBLE CUSTOMER SERVICE!!!!!!! THE REDHEADED MANAGER IS HORRIBLE AND NASTY. I HAVE NO IDEA HOW SHE HAS BEEN WORKING THERE FOR 6 YEARS. SHE IS SUCH A NIGHTMARE...FIRE HER!!!!!!!!!!!!!!!!!!!!!!!!!! SHE MAKES ME WANT TO RETURN ALL MY JEWLRY AND GO TO KAYS OR JARED, I JUST MIGHT!!!!! I WILL NOT BE COMING TO THIS LOCATION EVER AGAIN UNTIL SHE IS GONE.

Michael Rammel

Apr 1, 2017

I see a lot of negative comments, however my experience was wonderful and they now have a customer for life!!!

Ivy Cantu

Dec 5, 2016

Terrible customer service. I came in the store to have my watch resized, it was a weekday so there weren't many customers. I had a jeweler ask if I had been helped, I said No and she said "just a second" then went onto someone else! Asked if he had been helped, he said No and she spent a good 15 minted with him. Don't buy anything from this store, once they make their commission they will leave you high and dry

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