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Helzberg Diamonds

Helzberg Diamonds

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2.5 Google Review
2700 Potomac Mills Cir #Suite 412, Woodbridge, Virginia, 22192, United States
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Refresh Reviews 2.5


Apr 13, 2018
I bought a ring from their special designer and it was broken before I could even try it on, I put my pearl in it and it was falling out when I went to wear it the first time. I took my ring in to get fixed and have had it on for three days and it is currently turning my finger green, the ring never turned my finger before so, today I'm going BACK to give them my ring for ANOTHER THREE WEEKS and I haven't even had it FOR A MONTH NOW.

Mar 4, 2018
I stood in front of this store with my friends and the fat lady told us to leave. We literally just stood in front of the store for like 20 seconds. She and her 5’3 associate then walk up to the the mall security people and tell them about us. They even frightened my autistic brother, Ryan, and he had a meltdown and grabbed my other brothers hair and pulled so hard that he had a bald patch. The meltdown was so bad that we had to leave the mall. Do not come here if you have autism or are with people with autism. Terrible experience.

Nov 10, 2017
Avoid Christopher Hernandez sales associate as much as possible. Also, the Asst Manager was no help at all. Christopher Hernandez has no manners and has no respect for customers. He told me not to buy the jewelry and he doesn’t want to hear me complaint. Note that the reason why we argued to begin with was his fault calculating incorrectly and was not apologetic at all. He had no manners at all. He treated me a paying customer with disrespect. I already let his side comments slide since I really wanted to buy the items. But after the way I was treated I realized I will never give my business to this location or company ever. He is giving Helzberg a very bad name. He definitely needs customer service training. I’ve been in the business myself and have never treated any of my customers with disrespect he’s shown me. Your company will go out of business with associates like him.

Jun 6, 2017
I am surprised to see bad reviews. My husband and I have had great experiences with this store and the staff. The store manager is knowledgeable and helped me with a custom piece for my engagement ring.

Jun 29, 2017
Worst place ever, I had to change my weeding ring 3 times in less than 7 months. Don't go there ever!!!

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Opening Hours

Mon:10 am - 9 pm Open Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm