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Kay Jewelers

Kay Jewelers

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2.9 Google Review
Fredericksburg, Virginia, 22407, United States
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Mar 3, 2018
When my now husband and I purchased our three Leo diamond rings from this location, the older woman with dark curly hair was SO nice and accommodating. Unfortunately every time we have ever been back since then, be it for an inspection and cleaning or to service one of our rings, she has been awful. It’s like we’re inconveniencing her by asking her to do her job. I’m so sorry that not every visit we make is for a purchase, but any customer who walks into your store should be treated better. I’ve been in retail, management, and now the medical field and if I treated customers or patients the way she does I would’ve been fired a long time ago. I never leave reviews, but the fact that she makes me not want to go into that location ever made me feel like I should share my experience. Our rings are beautiful, but she alone makes me wish we had purchased them elsewhere.

Feb 2, 2017
Horrible assistant manager ! I wouldn't waste your money here go to Jared's they know how to treat customers.

Mar 20, 2015
Every time my husband and I go into this store we are treated like family. We always receive great customer service from Sharon and Audrey and have no issues

Jun 16, 2013
Just left Kay Jewelers in the mall here in Fredericksburg, VA. Manager was Debbie De Persio. She had the worst attitude I have ever encountered. I have made numerous purchases from this company. Went there tonight to check on a letter I received about redeeming a certificate based on previous purchases wearing my running clothes. I guess she decided I was not a worthwhile customer based on my attire or skin color. I asked her to look up my account so I could redeem the certificate. She could not find the info and then basically accused me of making up the letter. I asked her to call Springfield because I had already spoken with the manager there (who is great btw). At first, she just kept telling me I had ONLY made one purchase at that store. Not true. She then informed me that “I didn’t have anything there because their database keeps up with every receipt.” Then, with her condescending attitude - proceeded to call Springfield to verify my story. Really? This is what they teach now? Treat the customer as a hostile witness? You don't tell a customer he is a liar when he has a letter from your corporation and has a manager in Springfield, VA who was more than helpful in assisting. She half-way apologized after contacting Springfield. Then she proceeded to attempt to miscalculate the discount as if she can’t do basic math. I decided to leave, while she stood there smiling. No one can truly be this ignorant and I can’t believe Kay’s would have a manager like this representing its company.

Sep 24, 2017
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Opening Hours

Mon:10 am - 9 pm Open Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm