Kay Jewelers - Jewellery - Newport News, VA - VerView
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Kay Jewelers

Kay Jewelers

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2.4 Google Review
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12300 Jefferson Ave #Suite 806, Newport News, Virginia, 23602, United States
(757) 249-2640 stores.kay.com/va/newport-news/12300-jefferson-ave-.html?cid=YEXT
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Refresh Reviews 2.4
Feb 27, 2018
Went in today 2/27 after my neckless broke. The sales person told me the neckless is not under warranty. I showed her proof where we did in fact have a warranty and explained it has been fixed 4 times before. After she started getting very rude and pushy with me I began to loose my temper as instead of trying to give me a quote on how much it would cost to fix it she started trying to sell me a new chain. I explained to her my husband and I both work commission based jobs too and I did not appreciate her approach. She started to raise her voice at me and get very rude to the point I asked for a mangers number AND corporate and walked away. I told my husband what had happened he then went in there and she stared yelling at him saying she was not rude. He also asked for a managers number. Below is the card she gave me..... ITS THE WRONG NUMBER!!!! The trip was suppose to be a special one where I would get my neckless fixed and order our wedding rings. Instead I left crying and my husband left pissed off. The corporate number was t much better after waiting 35 mins on hold for a manager all she could offer was to sell me a warranty for something that was already broke. We have been purchasing from Kay’s for 15 years. I will never step foot in there again including the $10,000 we planned on spend this month ordering our wedding rings
Mar 9, 2017
Stay away unless a sales associate Tara is working she is amazing. My Fiance got me an engagement ring and once i went back to have it resized because it was a little looser than i realized. one sales associate looked at my ring and said this is a promise ring not an engagement ring. Regardless i picked it out myself and love the ring. Its not an employees job to comment on someones choice. I will never return here unless i deal with Tara directly.
Apr 29, 2017
I've been in the store for about 10 to 20mins now. Only 2 people working and no one has even acknowledge that I am standing here. If this is how they treat their account holders and credit card holders than I advise possible "new" customers to find another location. Very rude, unprofessional.
Feb 24, 2017
Horrible customer service! My boyfriend bought me a bracelet from the Williamsburg store on Valentines Day and we wanted to return it the same day to the location here at Patrick Henry Mall and the lady told us no! She said they cant to returns the same day from another location because its not in the system yet????? So we said okay, well come back. Just went back today and a lady said sorry not enough money in their drawer. Mind you, it was 190 bucks. How is this our problem! The lady said keep calling until they have the money or wait two weeks to get a check cut! Ya, no. So now i dont get a valentines day gift, thanks to their crappy customer service! Just called back today and the Manager said she still doesn't have the money in the drawer....since the 16th! Yeah right. They are lazy and horrible.
Feb 20, 2016
Pro: Centrally located in the mall and well staffed. Decent discounts and they support military. Willing to fix mistakes. Con: Issues with following directions for special orders. In one case it took four tries to get my wife's wedding bands and engagement rings properly engraved and soldered. Overall: Recommended for basic jewelry needs, but not complicated jewelry repair.

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Opening Hours

Mon:10 am - 9 pm Open Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm