White & Ivory Fine Jewelry

To be perfectly frank, I am an incredibly selective and particular person-especially when it comes to important purchases or decisions. When my (now) fiance and I were discussing getting engaged, we entered into this purchase with a joint and open discussion on the integral details (i.e. budget, etc.). In my initial searches, I went to high-end stores around NoVA, department stores, reputable online retailers, retailers that my personal network had success in., etc. After looking at about 10-15 different retailers and conducting consultations-at times, with retailers on the opposite coast-we settled on White & Ivory. The decision maker moments occurred during my interactions with Alina. I outreached to Alina on a pure whim after work and from the outset, Alina was incredibly open and willing to hear my feedback, experiences and thoughts on the engagement ring process. She was patient in answering questions and she was very forthright in her responses. This led to a subsequent appointment where my fiance and I got to meet her in person and talk more about the design elements I wanted. As a self proclaimed Type A individual, I appreciated how Alina wrote down everything I said I wanted and even made note to follow up with me on those items after the fact. She also was very keen to point out when something wouldn't work and provide a reasonable explanation (let's be real, we all need to hear it sometimes!). The experience was wonderful, insightful and truthfully, honest-all of which was genuinely appreciated by us. Alina, along with her mom and cousin, are all incredibly professional and most importantly, personable. They don't make you feel obligated to go with their suggestions and you genuinely feel that they are on the same page with you-I loved the way they explained that they would not sell a piece of jewelry they personally would not wear themselves. On an administrative level, I love how they provide you with a free appraisal and a connection for a jewelry insurance provider. I went with Jewelers Mutual as my preferred provider but I was impressed that I did not have to seek an appraisal under separate cover. The service is truly wonderful at this spot and I honestly could not recommend it more. When it came down to my final decision on who would be commissioned to make my ring, my fiance and I opted to go with a spot that was local, easily accessible as well as capable of delivering high quality service and products-all of which describe White & Ivory. As an FYI, my second choice was a jeweler out in CA-and it's safe to say that I had ruled out all other options in VA by that time. We could not be more happy with Alina and White & Ivory-needless to say, we are looking forward to commissioning/designing our wedding bands with them too. As a serious dog lover too....being able to see their security pup, Popcorn, is always a joy and he probably deserves some commission reward for his part in sealing the deal as well :) Take it from someone super picky....if you are frustrated with the process or are having a hard time finding the perfect ring, look no further than White & Ivory :) They will make your dream ring come true and be there through every step of the way.

I highly recommend White & Ivory for their commitment to quality, making sure customers are well-served, and their overall personal touch - which is what I valued most. I had a customized engagement ring made and Alina (who manages custom designs) worked within my budget, incorporated my ideas, and produced the ring that I had imagined. It took a few visits which I expected, but the experience was worth it. Paying attention to the process is important. My fiance was very appreciative when I explained the time and effort it took to get this special ring for her. All of that adds extra value for both of us and I have White & Ivory to thank for that. It was worth the effort many times over. If going the custom route, I recommend having photos in mind of the design you want before trying to explain it in layman's terms. I confused myself by using wrong terminology when trying to explain my ideas. Definitely keep White & Ivory on the top of your list.

I haven’t bought any jewelry pieces from here yet, but the customer service was exceptional. Alina and Lillian were very helpful, friendly and professional.

I can't believe how lucky I am to have found White & Ivory. I went in to ask for a quote on getting a ring reset from yellow gold into white gold. Instead Alina suggested rhodium plating my old ring and adding milgrain texture. Cost a fraction of the price, looked fantastic, and was done in a week! Easy to say White & Ivory is my new go-to jewelry place.

My mother was looking for some gold earrings for my children. When I first walked in a was taken aback by the beautiful items they had in stock ans was skeptical that they would want to spend their time on otherwise relatively inexpensive children's earrings.They took their time showing us the options they had in stock and then after talking to us and the girls took out a catalog to help them find exactly what they were looking for. They offered to order some catalog items so they could try them on, without us having to be obligated to buy them. They were truly kind and patient and the girls loved the earrings we were able to purchase for them!