If I could give zero stars I would. Honesty, the employee and the manager spent more time telling us what they could NOT do for us than what they could.
I picked out a lovely diamond necklace, $2,000.00 range. I needed a longer chain. They could NOT swap it out and just charge me the difference. I had to buy both chains. The 18 in and the 20 in I wanted.
This was an exchange but we spent more money. They gave us a $200.00 discount on the original purchase (some kind of in store coupon). On the diamond necklace plus the additional chain they would only give us a $100.00 discount. They couldn"t even explain why? Just because. The manager, Kayla acted like she enjoyed telling us " No, just because." It made no sense to us.
We explained we didnt even return everything from the original purchase. We kept a $1,300.00 ring which they gave us no discount. The discount was only for the items we were returning. So in end we spent an additional $350.00 and they took away a 100.00 discount. Just because. We are good customers, have spent a pile of money in that place. We told them we were not happy and they lost a customer. The manager, Kayla especially, could have cared less. She said, "have a nice evening" and flippantly walked away leaving us standing there with the sales person holding a $2,000.00 diamond necklace. This all over $100.00 discount on a total sale of almost $4,000.00. My husband wanted to tell them to keep it and get a refund but he knew how much I liked the necklace. So, he bought it for me anyway, even though the customer service by the manager was horrible. Almost insulting, really.
The salesperson felt bad and told us, if she was the manager she would make it right but there was nothing she could do. Wow, I guess they have plenty of customers. They don't need us!
