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Helzberg Diamonds

Helzberg Diamonds

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3.4 Google Review
300 Monticello Ave #Space 145, Norfolk, Virginia, 23510, United States
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Apr 5, 2018
We were here from out of town and stopped in to ask to see a special type of lose diamond. They didn't have that in store and offered to get some in for us to look at. When they found out that we were not from here, they treated us as if we were locals. Our entire visit was a good experience and very helpful. We eventually bought a inexpensive ring set and were still given excellent service. Even to the point of offering to clean the Mrs' rings that she was wearing. We really appreciate the great customer service we were given. Tricia thank you.

Nov 12, 2017
Customer service, to put it plainly, is trash. When I entered the store, all the associates were busy. No problem at all. I patiently waited. Once the customers began to leave the store, instead of assisting me, the associates began to laugh and talk to each other behind the counter. I supposed I was easy to miss until I repeated “Excuse me” four times. The associate who came to my aid introduced herself by saying “my bad I just started here”, while her higher-ups resumed their loud giggles and quiet whispers. While finding my ring, the associate went on to tell me how “bored” she has been at this job. Once she found the ring (that I had called ahead of time to inquire about), magically the price was $115 more than what i was told on the phone. I know that isn’t a drastic number but I will break my monthly budget for Helzberg shenanigans. Nice try. I took my wallet and business elsewhere. There’s always a possibility that you’ll have a better experience but I wouldn’t try it here if I were you.

Dec 30, 2017
A friendly clerk helped me put together a really nice ring/necklace set right within my budget, in no time at all. Was in and out of the store in maybe 10 minutes and got just what I was looking for, or really more since I wasn't initially planning on getting two items. Couldn't be happier.

Sep 15, 2017
Save your money and go somewhere else. 1. The people here are snobby as hell (even to be inside a mall) 2. They quoted me a price but then called on the day it was supposed to be delivered and said the price went up $200. 3. After receiving the repaired ring (that was not originally purchased from Helzberg) I asked for a ring box - She said NO! - then I asked if I could purchase a ring box for the sake of the proposal still NO! * I'll never visit this location or any other Helzberg as long as I live. Just snobby people pretending they are in New York @ Tiffany & Co.

Jul 19, 2011
The customer service in this store is superb! They dont treat you like a $ sign. Asa goes out of his way to make sure you're 100% happy and is amazingly genuine caring employee! Not to mention the gorgeous selection of jewelry! I love you guys! I would never go anywhere else.

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Opening Hours

Mon:10 am - 9 pm Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm