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Refresh Reviews 2.7


Apr 7, 2018
I was barely greeted upon entering the store, the sales woman barely looked up from her phone. I was looking for something specific and decided to browse before asking for help. A mom and daughter walked in behind me and were cheerfully greeted and approached by the sales person who previously ignored me. The mother and daughter were white and I'm African American, which I assume played a role in all of this. The mother and daughter didn't even buy anything and when I asked for help I was initially ignored. Then to my dismay 2 people emerge from the back of the store with a baby in their arms. I can tell by how they are dressed one is working and one is off. The three of them continue to play with the infant while I wait for assistance. I then am finally acknowledged, pick my charms with no guidance from the rep and leave. In past experiences with Pandora, the sales rep always asks me what kind of bracelet I have, if my bracelet has a theme and they make recommendations for me. I didn't get any of that service from this store and will surely be taking my business elsewhere for now on.

Mar 10, 2018
We were greeted when we went into the store, it wasn’t busy at all since it was on a Tuesday morning and it was so cold outside. The thing that disturbed me was after the greeting the sales associates walked away and turned her back. When we decided what we wanted to look at I had to go over and ask her. She wasn’t over friendly and didn’t really explain anything about our options on the different chain links or the prices. The stores was very clean, plenty of light and the prices were reasonable.

Dec 16, 2017
There were three ladies working and no one greeted us or other shoppers that came in after we entered the store. One lady asked who's next and then others shoppers came in the store the sales person moved the tray that she was working out of and there was a signed up sheet.. which four others customers that came in after us signed up . Now my party of three and three other shippers had to wait until those new shoppers were helped because they signed in. No one said signed in and the clipboard was not visible. Needless to say I shop there often and was very disappointed and left without the new bracelet and three charms I was there to purchase.

Nov 29, 2016
Went here looking for a wedding band. I'm a simple person and have always admired the classic looks Pandora offers. That's why we chose this store. When we walked in the store was full of those "just looking" people. I picked what I wanted within 10 minutes and chose a back up just in case. We waited while watching other "customers" trying things on just to leave with no purchase. We tried approaching three different employees who somehow managed to slip away after seeing us. After waiting in line we were turned away because there was a "sign in sheet," no one informed us about. So after that 45 minutes of standing we were turned away. It is hard to give a store a good review when they do not greet you, do not inform you of their protocol, ignore you for others who are clearly not buying, don't so much as look at you, don't extend help, run from you to go hide in the back, and then just turn you away altogether. It was as simple as getting the ring, and taking a payment. Won't return to say the least. There is no better way to lose a returning customer than to make them feel unwanted in the store, or to speak to them like they are unworthy of being there. Sadly a day of excitment was turned into a day of disappointment.

May 13, 2017
Great selection and pricing. Wish my wife didn't like it so much though :)

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