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Zales

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1.8 Google Review

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3405 Candlers Mountain Rd, Lynchburg, Virginia, 24502, United States

(434) 239-9667 www.zales.com/?cid=YEXT

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Refresh Reviews 1.8

Asia Watson

Apr 19, 2018

Please never use this store . My husband purchased a wedding set here a few years back and that transaction was fine . November 2017 of last year we went to use their â€œtrade programâ€ and purchase a new ring and after numerous mix ups and mess ups between Whitney and Daila I decided to get a refund for our purchase and take my business elsewhere . After getting my refund complete on April 17th 2018 (documentation in hand) Iâ€™m told today April 19th 2018 that was not done right . Now how convenient now that they have my money tied up and the merchandise is finally here after almost 6 months Iâ€™m told I have to wait yet again for them to figure out how to release my husbands money or see if they can give me the merchandise . Now I â€œthe customer â€œ have a lot of money tied up with them and have to wait yet again for them to sort it out ! Totally unacceptable ! After reading other reviews on this site it seems this specific location has a lot of the same issues with numerous customers . Maybe Zales needs to look into training their employees properly Before putting the on the floor . Oh FYI I had an employee tell me to my face she could get fired basically for trying to help me ????How rude and unprofessional . I have never left a google review in my life but wanted to for warn people who look at these before using a company . Luckily Iâ€™m already married Iâ€™d hate to be in the shoes of a soon to be bride as it looks like some poor ladies around Lynchburg have been heartbroken on their big day due to Lynchburg Zales lack of customer service. Now my husband and I await a call from The DM Shawn . Letâ€™s see if it takes 6months for that bC if so a lawsuit will be filled at that point . I refuse to wait 6 months for my refund .

missy kaye

Jan 23, 2018

My husband purchased me a 4ct diamond tennis bracelet for Christmas and I needed to have a few links put in it so it would be comfortable on my wrist,we sent it off Dec 23 2017 I called them the week of Han 15 to check on it because promise date was given the 13 of jan,I also had a ring sized and it came back the week before and it also was promised Jan 13th 2018,On Jan 19th i called Zales because the lady that was suppose to locate my bracelet and call me back never did, This time a lady took my name and number and she did return my call with the following information,They consider when you add links to a bracelet a custom and customs take 6-8 weeks which at this time they couldn't even locate the ticket for my bracelet,they did however call me back on the 21st or around that date to ask how many links was suppose to be added to the bracelet they had no information that hadn't found any information that had been taken when the bracelet was dropped off that tells me they have had the bracelet almost a month and have yet to do anything with it, we are a new customer with Zales we had been a customer at Kays for years and spent a lot there as well until a diamond fell out of a ring after 4 days and took me almost 2 months to get it back i left Kays and went to Zales so i'm not impressed with Zales at all so on to another jewelry store i guess because as of right now i'm about to cancel that bracelet order,whatever you do DO NOT DEAL WITH ZALES OR KAYS you will regret it ,I didn't want to give them any ratings but had to

Ashton Cagle

Apr 28, 2017

Unfortunately this isn't a good review..the initial purchasing of my ring was awesome, as the purchasing of an engagement ring should be. But that's where it ends. In the year I've had my ring I've only worn it a few months at best. The worst thing to happen was they coated my ring in a silver plating which covered the OBVIOUS rose gold center. So as soon as I picked it up I was leaving it again. So I got it back today and well, the inside has huge chips and buff marks on it. I told my fiancee that im pretty much over it. The excitement of the perfect ring is gone for me. I really hate writing bad reviews like this but I feel like for a profession such as this it's important to get it right. And if not offer some compensation for large scale dissatisfaction

Jonathan Deddens

Jun 1, 2017

I will never do business with these people again, they will lie straight to your face just to make a sale. I purchased by fiancee's engagement ring from them and was told that it did not matter what size I bought to just bring it back and have it resized after I gave it to her. The reasoning was that if I got the size wrong then it would have to be resized twice which is bad for the ring. So the ring was to big and we took it in to get resized they told us it would take 4 - 6 weeks, after calling several times and being told that it was still being worked on I finally stopped in around 5 weeks and was told that the resize was rejected because they could not go down 4 sizes, I was not mad about that I was mad that they had this information for over 4 weeks and never called me or said anything when I called them. I was told that it was rejected weeks ago and they should have called me but they must have forgotten. We had to re-order her ring is a smaller size then have it resized down to the correct size. I should have known better but we purchased our wedding bands from these crooks and liars about two weeks ago. Same situation her ring size is a size 4 the band they had in store was a size 6, I specifically asked if that was going to be ok and the lady assured me that they would be able to resize it no problem. I get a call today that they were able to resize the band but the prongs on the band broke and a diamond or two fell out and that they are going to have to re-order the ring in a smaller size and then have it resized down to a 4, it is going to take 4-6 weeks and our wedding is in 30 days. Don't trust these people they will lie to you just to make a sale, they don't know what they are talking about and as soon as they get your money they throw you away like yesterdays garbage.

Chaquille Cozart

Nov 30, 2016

Terrible company and terrible customer service. Never again will i go to this store or any Zales to make a jewelry purchase. My wife as been waiting for a ring to be sized for 4 months. And we havent recieved one phone call from Zales.

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