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Shaw's

Shaw's

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2.3 Google Review
Winchester, Virginia, 22601, United States
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Refresh Reviews 2.3


Dec 10, 2017
I am writing this on behalf of my sister! Customer service was rude(Tonya)they botched the repair on her necklace,when she tried to understand why they wouldn't give her back her money the lady hung up on her! Hopefully the next person will have a better experience!

Dec 10, 2016
Great warranties, would recommend buying with any purchase of jewelry here. Personnel is very professional, and polite. If busy don't expect to receive prompt service to get earrings cleaned.

Sep 19, 2016
My husband bought me a 3 stone diamond necklace about two years ago. The chain has already broken twice. The second time the pendant and diamonds were lost. Shaws insisted that this was not their problem. Also, my husband bought my engagement ring from Shaws. The diamond became scratched and the employees tried to assure me that this was part of the diamond and that this is the way they can distinguish my diamond from everyone else's. We have insurance on both pieces of jewelry, and I have kept up with my inspections, but this doesn't seem to matter. Shaws sells junk. The jewelry does not last and they don't stand behind their product. The customer service is terrible. I will never buy anything from this company again. And I will continue to advise others to do the same.

Mar 15, 2016
My husband had bought my engagement ring from Shaws, it was a pearl with a tiny diamond on each side of the pearl, the ring was beautiful but fell apart within 3 months...I had gotten his wedding ring from here as well, and the ring became scratched up and broke within 2 months. I replaced his ring with the same ring but from a different company, and it is still going strong and that was 6 months ago. Also, the ring was not sized properly, and they told me that the ring would be here on time for my wedding which I had ordered 2 months before the date! It was 2 days till my wedding and still no ring was available, they blamed it on the weather and slow delivery....needless to say I was very upset, it was 2 DAYS TILL MY WEDDING!!!!! Can you say freaking out much??? Overall, both experiences made me vow to never buy from Shaws again. The quality is awful, the service just has bad. If your looking for good quality and something that will last and be on time, look else where!

Dec 9, 2015
The staff was very friendly and worked well with me.

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Opening Hours

Mon:10 am - 9 pm Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm