My wife took my two girls to get their ears pierced. Not only was the wait absurd, the person who did the piercing was absolutely unprofessional and had no idea how to deal with children, complaining that my 5 year old moved when she got her ear pierced (she's 5, What do you expect?), tried to explain that she shouldn't move before doing the second ear and when asked to hurry by my wife who was holding the kid still, the employee still managed to take a long time to do the piercing and still did the countdown.
As a tip: if you're doing something painful to a kid, and you say on 3... never go on 3.
Furthermore, Claire's informed my wife that they were requires to sell them ear piercing cleaning solution, at $20 a bottle, and were required to buy 3, one for each person who got pierced. That's $60 that we didn't expect, on top of the ridiculous price of earrings.
They told her this after the piercings were done, leaving my wife with the options of causing a scene in front of two children already in pain and upset or shelling out an extra $60.
The only saving grace was they gave a discount for the long wait, that bumped this review from a 1 star to a 2 star.
This is unacceptable. A store that claims to be for little girls should know how to deal with children. We will not be returning.
