Burton Jewelers

Burton Jewelers has been a cherished foundation of our community since most of us can recall. Three generations later, we look forward to seeing Doug, Phil, and now Holly Burton behind the counter. Their creative and knowledgeable gemstone team are GIA certified, which means a lot when you're looking for quality and reliability. They take their time with repairs and custom design, and it shows in the careful craftsmanship of every piece of jewelry that leaves their store. Be sure to visit the Burton Gallery when you're in town. It's always a busy corner during First Friday Art Walk! The Burton's are a good family and excellent jewelers. We were happy to work with Burton's on the launch of their new website this Summer.

I have been a customer here for 10 years. Though I regrettably don't live in Anacortes anymore, when visiting there this past summer, I dropped off my 25-year-old wedding ring for repairs -- serious repairs -- because I trust Phil Burton, Jr. I won't go anywhere else. My ring is best described as a 'trinity ring' because it is 3 bands in one. All of the many stones are pave' set meaning they are individually inlaid into their respective prongs. In addition to having a missing diamond, the prongs were worn down and there would be a continuous, ongoing danger of losing other diamonds because of the inability of the short prongs to hold the other tiny diamonds in place. Bob (the goldsmith) and I discussed both doing the work and not doing the work. Choosing to do the work because of my sentimental attachment to my wedding ring, I trusted him to advise which prongs should be rebuilt so as to lessen the danger of losing more diamonds in the future. The more labor, the greater the cost. Burton's does not do work quickly. I always wait longer than the estimated time to get my jewelry back. However, because I trust them to get the job done in expert fashion the work is worth the wait. If there is a delay that is becoming unreasonable, Phil usually adjusts the price on the backside and undercuts his original bid for the work, not by a lot but again, enough to reward me for the delay. In the final analysis, I have always been satisfied with the work and service performed by Burton Jewelers. I also want to give a 'shout out' to Anna Maria, a young woman perfectly suited to customer service. She listens well and then soon after my phone call gets me an answer to the question posed. Well done, Anna Maria!

I am writing this review for locals to advise them to NOT go to this shop. I dropped off both my engagement and wedding ring to this jewelry shop four weeks ago to get the size adjusted. They told me that they would do the adjustment and call me back to pick them up and that it would take a maximum of 1.5 weeks. I patiently waited three weeks before I called them, assuming they were backed up on orders, but found out that they have not even proceeded with the order. My rings are unique in the fact that they are a blended material of silver and gold and when I called them, they told me that they did not make any adjustments because they couldn't get a proper reading on the material and that if they were to proceed forward, there was a potential that the rings could break. I advised them not to proceed with the order and that I would come by and pick them up. I went to the shop the following day but was told that the jeweler still had them and that I should again wait one more day to pick them up and that they would call me when they came in. I waited yet another day and received no call. I then called them and the lady told me that they must have forgotten to pick them up from the jeweler and that they would not be going to meet with him for another five days and that I had to wait again for another week before I could pick them up! It has not been four weeks since I dropped off my rings and there is another week minimum before I get them. When I dropped off the rings I had a bad feeling about the place; I should have trusted me gut. Now I am thinking that they either lost my rings, broke them, or are just absolutely terrible with customer service. I adore my rings and I would love to be able to wear them ASAP. I WOULD NOT advise anyone to go to this shop. The customer service is terrible. They do not stay true to their word. Most importantly, it has now been a month and I have not received my rings when they promised that it would take a maximum of 1.5 weeks. DO NOT GO HERE.

Can I give less than 1 star?? The Worst customer service. The minute I walked through the door the two women behind the counter put their noses up as if I did not belong there. I inquired about their appraisal services - which had been highly recommended from another jeweler - and the first thing one of the women said was how long it would take. Weeks she said. I said that's fine. We have to mail it off and wait for it. Again I said that's fine. She then said in a very rude tone - it's $85 for EACH piece. Basically they didn't want my service. I walked out laughing. Knowing I would tell everyone I knew not to ever go there. Just be polite people. You're in customer service for god sakes. You don't even have to be nice. Just SMILE (:

Nice selection. Old fashioned jewelry store.