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Zales

Zales

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2.5 Google Review
Tacoma, Washington, 98409, United States
(253) 475-2866 www.zales.com/?cid=YEXT
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Nov 27, 2017
Our experience here was great! We stopped in here one day on a whim to look around at engagement rings and I found a beautiful ring I admired. The lady who helped us was very personable, nice and helpful and talked to us about what we could do when he wanted to propose or was ready to take that step. Little did I know a few weeks later my fiance proposed to me with the ring I fell in love with! So far our experience with this store has been good 😊

Dec 30, 2017
I was beyond pleased with the exceptional customer service my husband and I received. They went out of their way to help us find a perfect ring to replace the one I already had and wasn’t quite in love with. We left feeling stress free and super happy. Can’t wait to pick up my new ring in two weeks!

Nov 18, 2017
Manager Crystal was unwilling to help regarding my jewelry repair. Also unwilling to listen when discussing my protection plan. Disappointing. Never had I ever been to Zales with such poor customer service. I will not ever return nor will I recommend this store.

Nov 5, 2017
Worst customer service ever. If you care about customer service in the long haul for your jewelry, don’t buy from Zales. They will not take care of you. Jewelry is too expensive to be left without service.

Jun 8, 2017
My wife's ring has lost a stone for the second time now and we haven't even had it for 2 1/2 years. When we got it fixed the first time there were no issues getting it fixed since I had the LIFETIME protection plan on the ring. Well, we just went in the other day to the Tacoma Mall Zales and the people who work there now have piss poor customer service and apparently the warranty isn't in their system and they had no interest to help us unless we had the paper work. My sister in law also got her ring from Zales which was suppose to be custom but they just gave her the size four and guess what, a stone came out of her ring as well! So at Zales, you pay thousands and get Walmart quality.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm