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Kay Jewelers

Kay Jewelers

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2.1 Google Review
4502 S Steele St #Suite 814, Tacoma, Washington, 98409, United States
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Feb 23, 2018
Yikes! Please don't make a purchase here with an expectation of hassle free shopping. You may also want to drop the expectation of the competency level of the staff completing simple things such as ring sizing. The (very nice) ring I purchased disappeared for 3 months and finally came back - damaged and missing a stone. Management decided it was not returnable because of their 60 day policy even though they were the ones that had it for almost 90 days. The older gentleman who sold me the ring and set up a Kay card for me was extremely rude until he figured out HE was the one responsible. Their products are shiny in the store and duller than dull outside. Guess I should have taken my business elsewhere.

Apr 13, 2018
I brought my ring in to have it inspected and all’s they did was clean it and marked that they checked it! I hope I don’t loose my diamond due to their poor quality check.

Feb 23, 2018
All these stories about horrible customer service are accurate. I was suggested to go to the mall kiosk to get my watch fixed on something they broke who they then tried to put the blame on me when it was fine when I took it in. I honestly thought I was taking a 5 minute trip to get my watch readjusted and now has been more than 5 weeks without my watch. I've had good customer service at a different Kay's but this place is ridiculously horrible.

Jan 6, 2018
Beware if you ask them to replace a watch battery in a Fossil watch. The last time I did it, they said it wasn’t the battery so I sent my watch to the Fossil repair shop & it was fine until I needed a battery again. Same thing happened - is this a coincidence or do they not know how to work on Fossil watches? The gal who helped me said “oh, take it to the watch repair kiosk” but I said I had a lifetime battery replacement then she said, “let me ask someone else to do it so I don’t scratch your case cuz my hands aren’t working well.” The man she asked refused to do it so she proceeded to do it herself. After a while, she found another guy to help because she appeared to be struggling with it. He finished putting the battery in then told me it wasn’t the battery & the watch was broken. Hmmm, this doesn’t seem right. I don’t have proof, but I suspect the gal messed up the movement function. Beware! They need to train their employees better. I’ve lost confidence in this Kay’s store. The watch is no longer in warranty so I’m out a beautiful watch.

Nov 19, 2017
Peter, Tim and Sandy are literally the reason I keep returning. They’ve always taken care of me and the needs I had every time I came in and that goes places with me. There’s a reason I recommend them to friends and family. They truly love what they do and love helping customers!

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:9 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm