Warren Jewelers - Kirkland

The most dishonest, incompetent, and untrustworthy jeweler I have ever come across. Warren Jeweler feels like a scam to me. I would advise on staying away from them. Warren Jewelers made a series of obvious damages to my Omega watch from a simple battery change, and failed to admit any responsibility. When I brought my watch to their Kirkland shop, I was told that it was no problem and the battery will be replaced in an hour’s time. When I came back an hour later for my watch, one of the managers there took it out from an envelope, gazed at it for a few seconds, and swiftly took it back, saying he wanted to check that the battery is changed properly. I watched him taking my watch to the back of the store, opened the back seal, and came back 2 minutes later saying it’s all good and my watch is good to go. Five minutes later I noticed my watch was not moving at all. I went back to Warren Jewelers, the manager said it’s my watch’s problem as the battery is brand new, and nothing could have gone wrong on their end. I was certain he was lying. I asked if they could check if the battery is brand new. He took my watch to the back of the store, opened the back seal again, came back 5 min later to tell me they had forgotten to put back a part in my watch during the battery change. When he came back another 5 minutes later, the watch band had been broken off and laid on a tray. This time he claimed he had lost another part when he opened it just now, and attempted to get me to agree on leaving my watch with them while they source a replacement to the missing part. This sounded deceitful to me, and I refused to leave my watch with them. At this moment, I was about to make a call with my cell phone. I reached out to my watch laid on the tray wanting to take a closer look, he (for the second time) swiftly took it away, again to the back of the store. I got worried and asked him multiple times what he was doing to my watch, he stayed silent. After 10 minutes, he suddenly returned and declared he had found the lost part, and my watch should be good now. At this point it has been more than an hour since I went back to the store to retrieve my watch after the one hour battery change. During this hour I watched him open and close the back seal of my watch 5 times, each time crushing it with both his hands with great force when he attempted to close the seal back. After I got home, I noticed some cracks on my watch dial and big scratches at the back that I had never seen before. I took it to an Omega boutique and received confirmation that my Omega watch has signs of shock and those are indeed cracks on the watch dial. Additionally, they have noticed scratches on the bracelet and case back, back seal is not placed back properly, as well as dust on clock hands. When I contacted Warren Jewelers regarding these damages they have caused, they failed to admit any responsibility. Mark replied “Your claim that the watch was in anyway damaged by a simple battery change is not possible” – it is absolutely possible, and as a matter of fact, you have completely damaged my watch from a simple battery change as a result of your incompetency! I am disgusted by Warren Jeweler. They made up false statements in response to my BBB complaint, which has been rejected.

Do not trust these people. Total scam. I went here to find a setting for some stones I wanted to use for a wedding set. I didn't find anything I liked so I began working with them on a custom piece. I brought in pictures, told them my budget and worked through the details. They told me my budget wasn't enough so I stretched it a bit and modified my wedding band to include less diamonds. I also made an arrangement to sell back the metal from my original ring and a diamond that would not be used in the configuration of the new ring and wedding band. I made a down payment and was very excited with what we settled on. A few days later I received a call that they were going to get started but needed details for the wedding band and that it hadn't been included in the original discussions. This was a blatant lie as we talked at length about both and had calculated the price based on the number of diamonds to be used in both pieces. They had even drawn out both rings on a piece of paper and asked me if I wanted them to be fused together or separate so that I could wear the band on its own. They informed me that my price was now going to be DOUBLE what we had agreed to and which was already over the budget I had wanted to stick to. I said that was not going to work and I was upset. I then got a call back from the manager who said they had calculated both pieces incorrectly and now it was going to be $1500 less but this was still a significant increase over what was originally agreed upon. I told them I did not want to move forward and wanted my money back which they did give me although it took 3 days for the money to be refunded despite me receiving a receipt that my card was allegedly credited. Do not work with these people. If you do choose to, make sure you get every detail documented for your own records or you will be taken advantage of.

Stephanie was extremely helpful. I have an old watch that needed the batteries replaced. She took the back off easily, after I had struggled to do so. Very nice customer service.

Had to stop by there just to ask about a small watch resizing. Stephanie grabbed the watch fixed it in 30 seconds and sent me on my way no hassles at all. I asked her what I owe her and she said "nothing." She also didn't grief at all when another customer came in to show her all the jewelry they bought elsewhere. She showed genuine happiness and surprise. I know from being in sales it would hurt me if someone bought their good somewhere else after being a regular supporter of them. Didn't bother her at all.

I was celebrating a significant birthday...so, in we walked. As true luck (seriously) would have it, we immediately met Zachary Young. I'd been pining to add channel bands to my wedding ring that we'd purchased 7 years earlier at Warrens Jewelers. Zach was so supportive...pulling various channel bands out with various size diamonds set in differing mounts for me to try. He was never over powering, never pushy. He'd offer his thoughts if we asked. He's a wonderfully fun personality. So friendly and so kind. Thank you Zachary! I SO LOVE MY RINGS!!! THEY TURNED OUT SO BEAUTIFUL!!!