Jared The Galleria of Jewelry

The staff is very helpful and kind, but the store manager is very rude. He was rude to me and my son in the store and my husband over the phone. We talked to the general manager and he was very nice, apologized, and fixed our issue. Its sad that one person can cause such a bad experience. I still go there for my ring inspection, but avoid the in store manager.

Pour customer service. After going in to cancel a lay away it took 2 weeks to get my money back. 2 weeks ago my girlfriend and I put a ring on lay away, so we could shop around some more. We discovered someone we know is in the jewelry business, so we decided to give her our business. That day we called to cancel our lay away, and our sales rep, Leia, told us we had to go in person to get our money back. I've never heard of such a thing, but whatever, that's fine. We go in, she asks for details about what we got instead, and processes the refund. We sign, shake hands, and bid farewell, planning to return in the future for non ceremonial jewelry. 2 days later she supposedly called and left a voice mail. 5 days later she calls back and tells me she left a voice mail (not appearing on any of my phones (work, cell, and home.)) and she informs me that instead of refunding my deposit, she had charged my card a second time, and I'd have to back in, again. I didn't want to go back in a third time, so I spoke to the manager. I live more than 90 minutes away from that store, but am in the area, 45 minutes away, weekly. I do not drive, and would have to Uber to their store. He understood this, but claims there is absolutely nothing I could do, and they couldn't compensate me for me $75+ in unexpected Uber fair, ore my 90 minutes round trip in time, to correct their mistake. He was very unhelpful in telling me to call their corporate office. I call the office, and after finally getting ahold of someone, the staff was able to convince the store to send a check to the head office, and then the head office will refund my card. I use future tense, because they say it could be another week before I see my money. They refused to over night the check to the main office, not caring that they're holding $400 of mine for 2 weeks after they were supposed to have refunded it. The head office was great, very responsive, and I feel they were doing the best they could to help. I liked a fair bit of the jewelry they had on offer, but I would never purchase from this store due to my experience with Leia and the manager. Gary was fantastic to deal with, and I feel as if he was my sales person, this mistake and subsequent sluggish solution surely would have not happened. If you have to buy from one of the big stores, go to Blue Nile. They have the same clarity of diamonds, with better cut, butter color, and equal price. Furthermore, while they do not offer lab stones, they do ensure all of theirs are 100% conflict free, and tracable to the mine they were pulled out of.

I had a wedding set diamond that the jeweler at Jared cracked the main diamond during cleaning and lowering the prong with his drill, the prong fell off in the store when I picked it up and they had put rhodium on my prongs of gold. Why would they do that to my ring? It was very poor workmanship. The manager was rude they did not honor the replacement policy and would not respond at the regional office. They also covered my gold with rhodium and complety ruined my wedding ring. I had to take my ring elsewhere. They are rude and I would not take a Cracker Jack ring for them to clean or repair or buy anything there at all if you want them to stand behind it. I will never buy anything there again.

I adore my engagement ring, and my fiance and I always feel welcome when entering the store. Wonderful employees and great buying experience :)

I love my ring Neil Nale Beautyful ring.I had a wonderful experience in Jareds, Hope to shop there more in future. Thank you Jared in Lynwood.....