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Helzberg Diamonds

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3.0 Google Review

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4502 S Steele St #Space 365A, Tacoma, Washington, 98409, United States

(253) 474-7775 www.helzberg.com/store-locator/tacoma+mall.do

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Sarah Rolland

Jan 12, 2018

I I could give this location 0 stars I would! In September I ordered my fiancÃ© his wedding band, since we needed a size 9, the ring needed to be special ordered for us. I regularly checked in to see if the ring had arrived, after 2 weeks I was given a ring in a size 12, when I brought this to the jewelerâ€™s attention I was told a new ring would be ordered. Itâ€™s been 4 months now of going back and fourth with mixed information and empty promises. It wasnâ€™t until I asked for tracking info and an order date that I was informed the ring is no longer available and they cannot fill my order.. It is disgusting that these people can lie to a customers face for months on end with no regard for anyone! Donâ€™t buy here unless you want to be disappointed!

Jason Smith

Sep 30, 2017

Not sure how its their fault that someone stole an engagement ring... My wife's wedding set was stolen last June. They helped her find the PERFECT new set, were understanding and helpful as she looked at different pieces and built the perfect wedding set. Just a great staff that worked with us to get exactly what my wife wanted.

Shiyaan Noburu

Nov 8, 2017

Helzberg continues to surprise me with their outstanding quality and customer service. I bought a Zac Posen engagement ring with matching Zac Posen wedding bands to be soldered around it as one piece since it's a split shank. Went to Oregon and something had spilled on them, damaging the ring. They fixed it for free, didn't even ask for my proof of warranty. A few months later I missed my mother was in the hospital and then after she got out my father died, which obviously kept me preoccupied too much to remember about the ring (it was still in the back of my sock drawer, so it's not like I saw it to even remember in the first place), I explained to the manager why I missed my date and she said "it sounds like you have absolutely been through enough already " and kindly signed off so I could keep the warranty effective for future inspections and repairs. These people don't want just your money, they want you to be happy.

Brian

Sep 7, 2017

Just an overall terrible experience. My fiances engagement ring was stolen and they somehow managed to make the situation worse.

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:10 am - 9 pm