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Kay Jewelers

Kay Jewelers

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3.1 Google Review
625 Black Lake Blvd SW #Suite 202, Olympia, Washington, 98502, United States
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Oct 25, 2017
Absolutely wonderful staff and store! I've had my wedding ring/engagement ring set for 4 years now from Kay and I started to develop an allergy, so I had to go in anyways for the 6 month cleaning for the warranty/insurance and I mentioned this to them. They were very helpful and let me know that when the outside coating wears down or off, the metal underneath can cause an allergic reaction and they could send it off to have another metal coating done. They sent it off and it took 2 weeks, which I don't mind at all as this clearly takes time, and I just received it back today. It's stunning!!! It looks like a brand new ring and it was completely covered under the insurance! All of the staff was very attentive, knowledgeable and sweet. Very pleased!

Jan 13, 2018
A few years ago I took my grandmother's diamond to these people for a reset. And at the time they also added a diamond band on both sides of the ring. Although I loved the look of the ring I didn't wear it much because it was to wide with the added band's. Then one night I brought it out for a special occasion and noticed that the diamond was crooked. So within a week I took it back to the store asking for it to be fixed. They refused ,not without charging me because it had been over a year. I was upset for many reasons. Number one, was their attitude. Number two, somethings change drastically with time,but not jewelry. Number three, shabby work is shabby work, and I shouldnt have to pay to have it repaired. So since then I have had the side rings removed, and I gave the other ring to my daughter which only refreshed my memory of why I would never shop there again!!! They want to paid for their mistakes!!

Feb 4, 2018
My son bought a wedding ring at Kay jeweler in Tacoma Mall during last Christmas visit from Korea. They had only one size and to get the right size takes 2-3 weeks , which he could not wait. Ring was way too big for his fiancé' in Korea. I called the Tacoma Kay jeweler to find the way to get the right size, however they do not answer the phone for a very long time, possibly very busy. So I called the Kay jeweler in Olympia mall, their assistant manager,Mr.Ryan, answered the phone right away.******assistant manager, Mr.Ryan is the best and the most patient person listening our ring size problem in Korea******* he is exceptionally kind and professional, providing the solution. He was very kind and willing to solve our problem with wrong size ring in Korea. ***** if every store has a person like Mr.Ryan, shopping should be very comfortable and pleasant thing to do.***** I felt very very lucky to call Olympia Kay jeweler and had Mr.Ryan's help.***** I hope he stays in olympia Kay jeweler for very long time so we could comfortably buy jewelry at his store.

Jan 12, 2018
I have been shopping at Kay jewlers for many years now. I have never found a more helpful person then kylie. I placed a special order for my wife for Christmas. She made sure to walk me through the entire process. To make sure no detail was missed, and to look over as many pieces as I wanted to make sure I picked the one I really wanted. She made sure to call me the moment that the jewler called, and said there was a delay. However she had the piece back to me in time for Christmas. My wife could not have been happier. I will advise all those heading to Kay to seek out kylie. Her knowledge and customer service is exceptional.

Jan 12, 2018
Kylie is aight. She got mad Snipz though. GOT THE JOB AT MENCHIE'S BOIIIIIIIIII!!!!!!!

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm