My husband had a ring custom made thru them. He ordered it in June 2016 and was told it would be in August 2016. When it first came in the diamond wasn't centered so they had to return it to fix it. After it was sent back to the store there was another issue with it so my husband didn't get the ring until Oct. Once I had it I noticed multiple things wrong with it. The halo was lol sided, there was a large scratch in the band, the diamonds on the cathedral part were in a straight line on one side and in a v shape on the other. If you placed it on a counter you could tell it was crooked. When I took it in at my 6 month inspection period I explained my concerned and the store manager said they would redo my ring completely. So I was able to make changes. I was promised it would be back in 4 wks but didn't get back for almost 6 wks. Ive had it back for a wk and a half and I just noticed one of my diamonds in my band is gone. I had previously read reviews of customers who had their rings sent off for some repair and then they noticed their main diamond had been switched once they got their ring back or they had diamonds falling out after they got their ring back. I'm seriously so unhappy with my experience with kay jewellers that I'm about to ask my for money back so I can take my business elsewhere. This is absolutely ridiculous ppl have to deal with this.
