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Kay Jewelers

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1.7 Google Review

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4750 N Division St #Suite 104, Spokane, Washington, 99207, United States

(509) 484-4864 stores.kay.com/wa/spokane/4750-n--division.html?cid=YEXT

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Refresh Reviews 1.7

Keldon Pavlish

Mar 26, 2018

Always read reviews before purchasing any item. In the case of Kay Jewelers, you will be happy that you did and went somewhere else.

Brianna Meyer

Mar 14, 2018

Been there multiple times lately to get a ting guard with my wedding ring and get it resized and this is the worst customer experience I have ever had. The information is totally might and say from each person.they do not celebrate about the customer here at all just the sale.I was there for a valentines day sale and was told only the day prior it was under my budget with the sale only to be told the next day it was almost 500 more. I had to push to get the avertised sale price. Absolutely ridiculous so not shop here.

Cindy Bailey

Jan 30, 2018

The ladies who work here have the worst customer service skills I've ever encountered. I've been a customer for 5 years and we have purchased 4 items at Kay's. I've had a ring resized here right before my wedding and they assured me that I would have it back in plenty of time before my wedding, I got it back the day before and I'm sure that's only because I went in multiple times to ask them about it. We just recently brought my husband's ring in that was under warranty amd had broken so we would get a free replacement. We were never called to be told the replacement ring was in so when we did call 2 months later wondering what was up they were like uh yeah it's here. So we went in to pick it up 30 minutes after calling and the lady tried telling us it wasn't there. it was there and after finding it they told us we had to give the broken ring back, but they took it when they ordered the replacement. so now they want usto buy a new ring.. I will never buy ANYTHING here again.

Linh Nguyen

Dec 17, 2017

I should have checked the reviews before I came here. Came here today to have my ring and earrings inspected and cleaned. The store was busy because of the holiday. So we told the lady who helped us that we would come back to pick up the ring and earrings later because the store was packed. 30 mins later, we came back and the lady helped us was done with her shift and went home. No one knew what happened to my jewels. They looked at me and said " I don't know what to say, that how you let your jewels got stole". Seriously?! Back then, when we were still in Vegas, we did that all the time. I would leave my jewels at the store to be cleaned and 30 mins later, the customer service will have them ready in box for me to pick up! We tried not to panic. They did a lot of phone calls trying the reach the girl. I showed them my paperwork to prove that I did leave my jewels here (thanks God I had my paperwork with them, otherwise they wouldn't believe me). Then one of ladies finally came to the cleaning box and looked in bottom, my rings and earrings were in there without anybody care for them. Worst experience ever. DO NOT COME HERE.

Nick Lunceford

Dec 24, 2017

When I went in to buy a ring on Nov 26 2018 I had Ben working with one nice lady who knew I was a disabled veteran who lives off of 1000 a month but she had to go home after that the girl who took over was horrible at explaining the payments prior we had Ben talking 80-90 dollar monthly payments so we get denied so she says we can use your bank she told us what they would be charging us 80 what she forgot mention is that it's twise a month so now my family is soon to be homeless honestly becouse of this my whole experience in getting engaged has ben tainted had to cancel and move the wedding thanks kay's I'll up date this if things change but I doubt they will for more than likely they don't care who they affect as long as they get their $$$$ the worst part is we have 4 little girls that a now we all have to sleep in a van now it was saposed to be a special time for me and my fiance now it's a nightmare

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Opening Hours

Mon:9 am - 9 pm

Tue:9 am - 9 pm

Wed:9 am - 8 pm

Thu:9 am - 9 pm

Fri:9 am - 9 pm

Sat:9 am - 9 pm