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Zales

Zales

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2.8 Google Review
2515 Main St, Union Gap, Washington, 98903, United States
(509) 453-8283 www.zales.com/?cid=YEXT
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Apr 4, 2018
My fiancé and I were visiting town so while at the mall I decided to have my ring cleaned. I have only had my engagement ring for a year and I have it cleaned and inspected regularly so I had no concerns about my ring or any of the diamonds, after cleaning my ring the lady brought it back over to me and told me it needed to be sent off to have the prongs for the center stone repaired because my diamond was going to fall out she at this point still hadn’t given me my ring back and started to walk away because she wanted to send it off, I told her I wasn’t from their and would have it sent off from the Zales I normally go to she said okay gave me my ring back and I left. The whole rest of my trip I was stressed out about my ring we went straight to Zales in Kennewick to get a second opinion the associate at that Zales checked every single diamond and prong said my ring was in tip too shape and the lady who told me that had no clue what she was talking about, I will never deal with this store again.

Jun 5, 2017
The ladies here are nice and helpful.. We purchased our wedding rings here.. beautiful. Loved em.. especially my bling of a ring. 😁😁 just in time for our day. 💍💍 Mrs Michael Williams 😍😍

Oct 6, 2016
Purchased a ring as a gift for my mother, realized it wasn't exactly what I wanted so I went to return it the NEXT day. Was told I have to receive a check in the mail that will take 2-4 weeks since I paid in cash. I specifically asked the employee of I decided that I didn't like it if I could return it she told me yes that is not a problem. She neglected to tell me as I was paying for the ring in cash that if I would return then I would have to receive a check in the mail. Turns out that she did not even know that was the policy. Wouldn't you think management would train their employees about the return policy. I spoke with hw manager and asked if the funds could just be put back on my debit card, she replied back yes. Then one of her employees corrected her and said "we can't do that remember". The manager then said "oh yeah I forgot about that sorry" pretty sad hat the manager does not even know the return policy. Now I am out of a $1,000 for 2-4 weeks. Do not buy from here, employees and managers seem to be a complete joke.

Nov 17, 2016
We went to 4 places before zales with a specific price limit on how much we could spend. All 4 of them brought out pieces over our specified budget. And it wasn't a low undoable amount. We told them our limit was $1,400 for a engagement ring. They were bringing out pieces well over that amount and pushing us to put the rest on a credit card they wanted us to apply for. Frustrated we went to zales. Again told them the same thing we told the other 4 jewelry stores. This time they brought out rings within our budget. I found the perfect set. Beautiful. We also bought my husbands matching band their too. So impressed with how we were treated we have bought 2 citizen Eco drive watches, a sapphire necklace, bracelet and earrings since. We are soon to be adding another band to my wedding set through them as well. I won't do my jewelry business anywhere else. They are not pushy as some places are. And they always go above and beyond when we bring our rings in for inspection. Thanks zales. You guys are the best!!!

Apr 11, 2013
I wouldn't recommended this place to my worst enemy. The lack of training for the employees makes purchasing jewelry hard because you're told one thing by one person and something else by another! And contacting the corporate office does nothing.

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