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Kay Jewelers

Kay Jewelers

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2.3 Google Review
1850 Apple Blossom Dr, Winchester, Virginia, 22601, United States
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Google Reviews

Refresh Reviews 2.3


Dec 18, 2017
I have 2 different Open Heart necklaces. Both of them have broken 2 or 3 times in the past year. I expected better quality. I just had one fixed this week and was given back the wrong necklace. I've tried to contact the store 3 times today with no answer.

Mar 12, 2018
This store is horrible... you should go to any other location except for this store. Annie, the store manager, is horrible and extremely forgetful! She does not apologize for not calling you and not ordering your jewelry like she was supposed to. Do not go to this Kay!!!

Oct 17, 2017
This company is awful. I became sick and my husband and I got behind and trying to work with them is just awful. Within a year I have had to have 2 surgeries and am now facing another one. We have kidd still at home and the youngest are triplets that just turned 5. They do not care about anything. We offered to pay them a set amount that we could afford and they took it to court and the worse part is lie!! People I learned a hard lesson from all this and more so this company should be stopped at how they work with people!

Jul 3, 2017
I went in with my cousins boyfriend (now fiancé) to shop for an engagement ring, for my cousin. Prisila and Annie were both very helpful! They went out of their way to find my cousins dream ring in her size and had it transferred to the Winchester store! He was able to get the right ring in the right size in less than a month! They also went out of their way to get him a great price! I have recommended them to all of my friends and would highly recommend shopping here!

Jun 12, 2017
Just an awful experience, I don't know what has happened to this company. I have been a long time customer and have been loyal to this store in particular but after this most recent experience I don't think I could go back to them. The customer service and customer care has gone down majorly, after years of coming to get my ring inspected and cleaned I was informed that the service isn't included on the warranty plan, that I had and had just gotten lucky for the past years that I have come in. Too much of a coincidence to have a messed up warranty plan and no one catch for more than a decade and twice a year visits to get the ring inspected and cleaned. After a very lengthy debate with the sales woman, and the manager I will have to take this up with the head quarters of the company to move forward. Won't be reccomending this store to anyone in the future.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm