francesca's

I’ve had really good experiences here in the past. I bought my homecoming dress, and my graduation dress here in high school. I’ve also stopped in for different pieces of jewelry for my family, every time I’ve stopped in, it hasn’t been horribly unpleasant or dissatisfying. But I was just in there recently and I had to stop in because two of my family members got me two pieces of jewelry that were almost exactly identical for Christmas and I didn’t need two of them, I was in a rush and didn’t have a lot of time to exchange it for something else, so I returned it and I thought that I’d come back at a time that was more convenient to me. For starters me and my partner weren’t even greeted by the entrance, I work in the mall, so I know that a greeting or a warm welcome keeps most customers in at least 80% of the time, I was with my partner and when we walked up to the cash register to return our item, the lady standing there still didn’t welcome us, let alone make eye contact with us, she stanched the necklace out of my partners hands and said something snarky about the receipt. They have little things up by the cash register, little things; water bottles; bracelets; perfumes; probably some rings etc. a basket of headbands caught my eye, but for some reason I thought they were bracelets at first and when I cheerfully asked the lady if you could wear them on your wrist she didn’t even look up at me and said “no”. After she was done, she didn’t even say goodbye or have a good day. I never want to set foot in there again. Watch out for the older women with short hair and glasses! Not a nice person to talk to! Wanted to give it a 2 stars at least, because of all the other wonderful experiences I’ve had in there, but she made my experience so horribly mortifying and not pleasant that she ruined the whole atmosphere of the store.

Other than everything being extremely overpriced, this store is one of my favorites in the mall; simply because of the unique options and the unparalleled customer service.

Looks like a nice little boutique with unique merchandise.