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Kay Jewelers

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3.6 Google Review

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4800 Golf Rd #Unit 133, Eau Claire, Wisconsin, 54701, United States

(715) 833-0522 stores.kay.com/wi/eau-claire/4800-golf-rd-.html?cid=YEXT

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Refresh Reviews 3.6

Nicole Cesario

Dec 29, 2017

My boyfriend and I were just trying on rings and looking for â€œthe oneâ€, and Lisa was absolutely amazing! She was so helpful and sweet, she made the entire experience a dream come true. We found the one, and weâ€™re so glad we came to Kay Jewelers in Oakwood Mall of Eau Claire!

Mikayla Otto

Oct 13, 2017

I have had the most amazing experience at this store. My grandmother was recently sick and so for health reasons she needed to take off her rings. She is 81 years old and has now only taken off her wedding ring 3 times in almost 60 years. Since she had to take them off i used this opportunity to go get them cleaned for her. The first place i thought to go was Kay. When i got there i was welcomed with smiles and compassion. I explained the situation and immediately they took her ring and evaluated it. As i suspected, it was extremely dirty. So they took pristine care of her ring and got it sparkling again. Then to my surprise, there was no cost for the cleaning! A few weeks later i decided i would get another one of her rings cleaned, her mothers ring. It has 8 birthstones and is very delicate. It has never been cleaned. When i got there, they said, it was the dirtiest ring they have ever seen, but that didn't scare them. It took about 45 minutes to clean. They spent so much time just cleaning that ring, i was blown away. In the end her mothers ring looked like brand new even with its age. Overall i am so pleased with the service that i have received and would recommend anyone to shop there. I know that when i need jewelry that will be the place i go.

Lena Konrath

Aug 6, 2017

Probably the worst customer service I have ever experienced. As a Manager of a hotel I know what customer service is all about and I would fire all of my employees if they ever treated a guest like they treat customers here. Literally the lady made it seem like I was the biggest inconvenience of her life.

Jessica Earp

Nov 14, 2016

I had a relatively good experience compared to the rest of the reviews. The customer service was okay and could use a lot of improvement. I think the employees could have been a bit more engaged and helpful. I sent my ring in to get resized to a smaller size and although it was back to me in just under two weeks, it was still too big and a quarter size bigger than what was discussed. Frustrated and not wanting to send it back in for another two weeks I asked if I could just go straight to a Jared's (where they send it to be repaired and can be repaired same day). After some back and forth it was determined that it was not "recommended" but would not void my warranty if I went this route. They did say Jared's would probably not take care of it if I did it this route. I ended up driving to the nearest Jared's and they had no issues and had the ring back in my hands in under 3 hours. I did have to pay $45 to have the ring resized but totally worth it to not have to go without it for 2 weeks. Jared's also noticed multiple stones that were loose, which frustrated me because I had JUST gotten it back from Kay's the day before. They fixed this issue without charging me, I think because they could see how frustrated I was. All in all, I had a much better experience going directly through Jared's than dealing with Kay's. I would highly recommend Jared's.

Shanan Crowell

Feb 8, 2016

Awesome experience! I went in hoping to have two rings resized in a short time frame. Lisa immediately got on the phone and asked if they could rush the job and give a guarantee, which I got! Lisa was so nice and professional and helped me shop for a couple additional trinkets. I like that she showed me the price chart for ring resizing, all in all, great customer service. I will go back.

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:10 am - 9 pm