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Kay Jewelers

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1.8 Google Review

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18 E Towne Mall #Unit E-514, Madison, Wisconsin, 53704, United States

(608) 249-9279 stores.kay.com/wi/madison/18-east-towne-mall.html?cid=YEXT

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Refresh Reviews 1.8

Magnolia Air

Mar 27, 2017

Disappointed beyond all means. I've had my wedding band for 6 years, went it to have it fixed because it is under warranty when I have it inspected every 6 months. I had it inspected 2 weeks prior to a diamond falling out. When she went to look under the scope she says looks like it's been gauged. I said, well that's impossible. She proceeded with its wear and tear. She basically was blaming me for the problem. We were ignored initially when me and my girls walked in. When I went to give her my info she couldn't find me in the system and yet again proceeded to make me feel as though it was my fault. She said, did you buy it here? I said yes we bought it here. She still couldn't find us in the system....totally ridiculous experience!! She was rude and insensitive! I hate that I have to keep going back to get it inspected. If I could give minus scores totally would! Management needs to address these issues at this location! Uncalled for and unnecessary!

Laura Schuster

Jun 5, 2017

Wow. So many horrible experiences. Happy I checked these out before deciding where to shop. I will be passing on Kay Jewelers.

Chelsea Roe

Apr 22, 2016

My husband and I went in to send my engagement ring in to be fixed for a loose stone. While we did have to wait a few minutes for an associate to be free (there were other customers) we didn't mind waiting our turn. Once an associate was free they immediately helped us and took the time to explain all of our options. They easily answered how much it would cost and when exactly we could expect the ring to be back. They were all extremely helpful. And as an added bonus we received a hand written thank you note from them thanking us for purchasing the warranty plan and for trusting them to repair our ring. Definitely a good experience and will be going back to them for any future care.

Ruth Hankes

Feb 23, 2017

Staff was extremely rude when I picked up my new engagement ring that needed to be resized. Very unpleasant experience that should have been an exciting one.

Alicia Johnson

Dec 15, 2015

I am so absolutely disgusted by this place. My husband had a custom made engagement ring made for me this spring. The manager of the store told my husband he would get a $1000 discount for having it made or whatever(I obviously wasn't there to hear this conversation directly). They screwed up his order 3 times, then the manager got pissy with him because he said he couldn't come in within the week to deal with the discount because we were out of town taking care of his sick mother(who died a month later). Guy said fine, come in when you get back. We went in and guy said he was going to do the discount. We get a call a couple months later saying we were late on payments and the guy never gave him the discount. He set up automatic payments with them 4 times! They have been calling saying we are late. WELL last week my husband got a call saying we were $1000 behind in payments. so he of course made the payment and told them he set up auto pay multiple times and they told him that he didn't. I went to to check my bank account because I swore that I have seen their name on my statement...They HAVE been taking our payments!!! AND THEY ARE SAYING WE AREN'T PAYING! I am so absolutely disgusted and mad at this horrible company! What a scam these people are. I wish we would have went with a totally different company from the start.

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:10 am - 9 pm