Kay Jewelers

Rude customer service, good news is they are not the only store in town. This is not my first rude experience here, I won't go back. I would not recommend this store based on customer service experience!

In November of 2016, my husband and I decided to upgrade my wedding ring. Since we bought our original rings from Kay’s at Southridge, we thought we would stay loyal. I picked out my ring within an hour of being there, I was so happy! However, everything after that was beyond horrible. We signed up for a Kay’s credit card because we were told of the great financing opportunity they had, who wouldn’t want special financing, right? Wrong. By the time we received our first bill we were hit with a bunch of interest, after being told that IF we weren’t able to make the first payment to qualify for the 18 months no interest the interest amount would break down to about 2% of the bill a month. Wrong again, try like 26-29% interest a month. By this time, my ring came in but the wedding band and the ring were separate after I had specifically asked for them to be soldered together – but who wants to wait more time to wear their new beautiful ring?! I sure didn’t, so I settled. In the meantime, my husband was disputing the charges with Kay’s and we ended up returning my beautiful ring after going back and forth for about a week of exchanged phone calls, pointless conversations and being told that we were incorrect by the sales team at Kay’s – the woman we bought the ring from actually stonewalled us at a later date when we were there checking up on where our other jewelry was, great customer service! Since we put jewelry towards the new purchase, we had to wait to get it back in order to get anything else. Lucky for us, Jared’s is the parent company to Kay’s and the manager at the Brookfield location took over the headache of dealing with the rude behavior from Kay’s at Southridge. A year later, I found out that at the time of purchase, the sales person signed us up for the insurance that protects the payment if I were to lose my job, or were unable to pay for some reason. Well, fun fact, I never agreed to this coverage. So here I am, 13 months later with no resolution to the ‘premium’ charges that I have been accruing. Why is there no resolution? Well, since Kay’s changed over to Comenity bank staff no longer can view your credit card information, the new bank can’t change anything related to insurance and the insurance company can’t touch anything that was charged prior to 10/1/17 because they are no longer partnered with Kay’s. Come to find out, when we returned the ring, even if we would have signed up for the insurance, it doesn’t cancel automatically with a return – you will continue to get charged if there is any type of balance on the card (which there was from our awesome experience with the East Towne Mall location!), and you only have 30 days from the original purchase to cancel this insurance according to the insurance company. Yes, shame on me for not paying for attention to my billing statement – but when the charges are so minimal who sees that until it’s too late on the paperless system.. but shame on Kay’s for being deceitful! Now I am stuck paying for something, WITH INTEREST because I am out of my 12 month promotion from the East Towne purchase – LESSON LEARNED and I hope that someone else who reads this stays away from the sneaky behavior of the Kay’s Southridge sales team or at least goes in with a little more knowledge of what to look for when making a purchase with them. On a side note, not all Kay’s locations are dishonest – just this one… and who knows, maybe there are different staff there by now, for your sake I sure hope so!

I have tried to pick up our rings on several occasions. They have either been the wrong size or missing. I sent in my size 4.5 engagement ring to get resized to a 4. Today, (almost one month later) I went in to pick up what should have been a size 4, but it was still a size 4.5. They did not do a single thing to my engagement ring. They continue to make excuses or play the 'blame game' on the other co-workers. Do not give them your time or money.

Always a good one go see Sandi she's the best

Every kiss begins with K