Schwanke-Kasten Jewelers

We have been Schwanke-Kasten customers for the last 10 years and have enjoyed friendly and professional service from Tom and his staff always. Being watch enthusiasts we really appreciate Tom’s deep knowledge of the watch brands Schwanke-Kasten carries especially Rolex and enjoy stopping by to talk watches. Based on all the positive experiences we’ve had at Schwanke-Kasten we can’t imagine going anywhere else. We’re proud to say we’re life long customers!

**UPDATED BELOW*** I really want to build a relationship with a local high end watch dealer, and I want to keep my dollars local, but Schwanke Kasten has made it so difficult to want to do business with them. Let me run down my experiences with them; -Four years ago, my wife went in looking for a replacement Breitling bracelet, she said she was ignored after waiting in the store. When she finally was approached, when was "spoke down to" by the sales person. -Three years ago, I called to speak to their Breitling watchmaker about a replacement endlink. One sentence into the conversation with the watchmaker, I was interrupted and told "Come on, come on, I'm in a hurry-". -Two years ago, I had a Breitling serviced by them, and everything went perfectly, reasonable charge, and pretty quick turnaround, A+ -Two years ago, I called looking for a Breitling Emergency 2, they said they didn't have any and would call me when they did. I never got a call, Six months later, I happen to stop by and saw that they had several on display. -One year ago, I called looking for a Rolex Deepsea, they said they didn't have any, but would call me when they did. I get a call ONE YEAR LATER, saying that they have one available. It's not a common piece, but was easily found elsewhere within a couple months. -This past weekend, I had the rare opportunity to actually get to their store during their limited hours (M-F 10-5:30, Sa 10-4), only to find out they had closed fifteen minutes early. The display cases were empty, doors locked, and no one in sight. While none of these are a particularly awful offenses, none of them speak of a company who values my business or wants to actually work for my dollars. For an industry that often gets it's edge from customer support and loyalty, I have been less than impressed with Schwanke Kasten and will not be giving them any more chances for my business. **UPDATE: After a conversation with management, I am willing to chalk previous experience to isolated incidents. Management reached out to right what was wrong. With the right personnel, they ARE willing to work for their customers' business, and have proven that to me. I will be going back.

I seriously had one of the best shopping experienced of my life. I know nothing about watches and the staff was able to walk me through various watches by different companies at different prices until i found the perfect one for me. Patient, helpful staff. Easily 5 stars. Maybe 5 and a half if they let me. Thanks SK!

My parents and grandparents always shopped here, so I decided to give them a try. I was very happy with their selection of jewelry and watches. The sales associate I worked with was very knowledgeable and friendly. I will definitely return!

Great store with a wonderful selection. Very knowledgeable and great customer service.