Where do we begin with this? Let’s start back on May of 2017 where I purchased an engagement ring. Well everything seemed to go smoothly in the store until the bills started to show. Well apparently when you send a check in the mail with the STATEMENT it doesn’t get put into that statement. There’s problem #1. Problem #2 how does one go about fixing it? Well you see you call them and say you “MISAPPLIED†my payment, which I might add was a monthly basis I had to do this. I’m sure if I would have handed them a check personally they’d still misapply it. Then their banks switched which was problem #3. All the paper work needed for my current dispute it hard to gather for them, even though I supplied to them. And now problem #4 is that Kay jewelers has $400 of MY money floating around and when I contact them every person I talk to gives a different story on where the money is located. Every month Kay and Comeitity Bank get a call from me and yet the issues still are not figured out. So here they want me to send in the same paper work in that I gave them. Well clearly if they can’t handle a payment why wouldn’t it surprise me to see they can’t handle a dispute. I understand if it was one month but to be dealing with this issues from day one umm it’s getting old. If your reading this and are thinking about Kay Jewelers, all I can say is walk away and go somewhere else. I will admit the people on the phone at cometity are very nice. The people at the old bank that Kay used were very disrespectful in every manner possible
