Rogers & Hollands Jewelers

I picked up my promise ring in November and with in 2 weeks of having it the side of my ring started to turn black. Called them up and now am on my 4th ring and never have I gotton anywhere with the rude and disrespectful staff. We are taking our business elsewere now.

I'd shop at a Walmart before I shopped here again. Since I placed my order on October 13, I have been lied to, disrespected, and treated as wholly unimportant and disposable by the staff at Wasau Center, Wisconsin. I placed an order totaling nearly $2,000 on October 13th which the salespeople guaranteed me would be delivered within 4-6 weeks, with assurances that it would be close to the 4 week mark. As we move forward, you will note that this is the first of three times I have been indisputably lied to. On or around November 13th, just over 4 weeks since I had placed the order, I called to request a status update on my order, and was told simply “soon.” On approximately November 20th, I was called and informed that one of my rings had been delivered. I requested an update on the second ring and was told by the salesperson that I would receive another call within the hour updating me on the status of the second ring. That call never came, marking the second indisputable lie from this company. On Tuesday, November 21st, I arrived at the Wausau Center location to collect my delivered ring. I communicated with the staff working that night that I had purchased rings under a verbal guarantee that they would be delivered in 4 to 6 weeks that would be expiring on November 24th. The sales manager at this location attempted to dodge the fact that I had been twice lied to, but assured me that there was absolutely no circumstance in which my product would be delivered later than December 1st. This has proven to be the third indisputable lie that your company has engaged in during the course of a single transaction. At approximately 5 PM, I called the Wausau Center location to inquire about the location of my ring, which was both past my original guaranteed delivery date and the secondary promise of the sales manager. I was informed that my ring had not been delivered, and when I asked if why I had not been notified of another delay, I was told that it had not been gotten around to yet. At this point, I asked the sales manager if I would be compensated for the numerous lies, failure to deliver on guarantees, and shameful lack of communication on the part of Rogers & Holland’s and the Wausau Center location. She at that point said “I’ll look into it” and ended the phone call without so much as an apology for the lies, lack of notification regarding delays, and failure to follow through on my purchase. To this point, I have not received any further communication. It has become increasingly clear to me that the Wausau Center location cares little for customer satisfaction and retention, and thus I would suggest any would be customers go to literally any other store.

Update: Well I am updating for the fact I was quite impressed that the Store Manager Paul responded to my review and was more then willing to discuss my concerns and helped resolve them. I cannot wait to have my ring, and he will be discussing with his people about lack of communication. I would recommend still Rogers and Hollands as both my Mom and I have very beautiful pieces and this Store Manager was very willing to go above and beyond. My experience was alright. Found a ring I loved. However they really didn't work with me all that much to earn my business. I bought the ring as it was a unique piece but in my opinion for paying over 4K they damn could've at least gave me the sizing for free. Also I had to have it shipped to a store near me, and have yet to get calls, not sure where it is in transit since that are not good with following up at all, and I have no ring YET I am getting a statement! I do expect a ring in had before having to pay for the damn thing. All because of this I might actually return the ring and just pay the 75 restocking fee. I'll stick with ShaneCo from now on. Better service and warranty.

Very patient with our buying experience. Answered all out questions and helped us narrow down the selection. When the price was a tad too high the store manager stepped in and saved the sale by offering to source in a new center stone. Very professional and friendly.

The sales associates were great and very helpful to myself, a younger male with limited jewelry knowledge. However, unless you go into the store to pay your bill, there is a minimum $5 fee for processing checks and $10 to process cards over the phone so you pay them in my case I have payed them over $300 just to process my credit card, kinda crazy!