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Samuels Jewelers

Samuels Jewelers

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4.6 Google Review
Cheyenne, Wyoming, 82009, United States
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Google Reviews

Refresh Reviews 4.6


Dec 25, 2018
With recent management changes it's easy to be skeptical of a jewelry store, but I've never had a bad experience, regardless of who I'm dealing with. My husband and I have never had an issue fulfilling a warranty order and everything I've gotten from here has lasted me and been beautiful. I've had other stores clean my jewelry before and have lost diamonds, but that's never been a concern with this store.

Dec 21, 2018
I would never recommend this place to fix your ring! A “discount” wasn’t a discount now that I have to pay someone else to fix it properly. I brought my ring in to have the middle diamond re centered and that’s not what I got. I was missing one of the smaller diamonds off to the side and they put a replacement in that was about half the size. I am very heartbroken and emotional about my issues and the response that I got was, “Oh you’re not happy? Well we can send it back out but it will be another week before it goes out and 4-6 weeks to re fix.” I was already without my ring for almost two months and was told 2-4 weeks. Please save yourself the heartache and choose a different place for repairs!

Jun 15, 2017
My wife and I bought both of our engagement rings from Samuels. We then followed up the wife's engagement ring with a new wedding set. During the entire process Jacob and staff were professional and very helpful. We were able to transfer the engagement stone to the wedding set with little to no wait. The jeweler that did the work was fabulous. The lifetime warranty is one of the easiest processes to use Worldwide. I would recommend this store and the knowledgeable employee's to anyone from a seasoned purchaser to a first timer.

Jan 6, 2018
I visited several jewelry stores before walking into Samuels, and I just can’t express how much better their service was! ! Excellent customer serivce!! I worked with Jake and Heather and they were extremely knowledgeable about their products. They took the time to ensure I was comfortable with my decision! Hands down, I would recommend Samuels over anyone else in the area!!

Jul 7, 2017
My husband and I purchased our wedding ring five years ago from Samuels and we have only shopped there since. We have had excellent customer service and if we have an issue with our jewelry, it is promptly addressed and fixed. The manager, Jake, is fantastic. He is knowledgeable and kind to his staff. Jake and the staff at Samuels make us feel like family friends more than customers. We own many pieces from this store. Five stars!

INDUSTRY BLOGS

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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